Mandarin Speaking Customer Service Agent

PT Concentrix Services Indonesia; Kota Yogyakarta; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

PT Concentrix Services Indonesia seeks a fluent Mandarin-speaking Customer Service Agent to support Mandarin-speaking clients across chat, email, and phone channels.

You will handle inquiries in Mandarin and English, provide accurate information on products, billing, and accounts, and escalate complex issues while maintaining clear customer communication. The role requires 1–2 years in customer support and willingness to work shifts, including weekends.

Qualifications

• Native or business-level Mandarin fluency (written and spoken).
• Proficiency in English for work.
• Excellent communication and listening skills.
• Familiarity with CRM software is a plus.

Responsibilities

• Handle inquiries via phone, email, and live chat.
• Provide product and billing information.
• Escalate complex issues to internal teams.
• Maintain customer records in CRM.
• Identify common pain points to improve processes.

Skills

Mandarin fluency

English proficiency

Active listening

Conflict resolution

Tools

Zendesk

Salesforce

Job description

We are seeking a fluent Mandarin-speaking Customer Service Agent to join our dynamic team. In this role, you will deliver exceptional support to our Mandarin-speaking clients, ensuring seamless communication and resolving inquiries efficiently across chat, email, and phone channels.

Key responsibilities:

Handle customer inquiries, feedback, and complaints via phone, email, and live chat in both Mandarin and English

Provide accurate information regarding products, services, billing, and account management

Escalate complex issues to the appropriate internal teams while maintaining clear customer communication

Maintain up-to-date customer records and interaction logs in our CRM database

Identify common customer pain points to help improve service processes

Requirements:

Native or business-level fluency in Mandarin (written and spoken) and strong working proficiency in English

1–2 years of customer support or client-facing experience (e-commerce, call center, or tech support experience is a plus)

Excellent active listening, conflict resolution, and written communication skills

Familiarity with CRM software (e.g., Zendesk, Salesforce) and standard office tools

Ability to work in shifts, including occasional weekends or public holidays if required

What can I earn as a Customer Service Representative