Mandarin-Bilingual Medical Virtual Assistant (Remote)

Neolytix; Indonesia; On-site; IDR 89,280,000 - 122,760,000; Full time

Benefits offered by this job

Paid training

Remote work location

Job summary

Neolytix is seeking a Mandarin bilingual Medical Virtual Assistant focused on customer service to support clinical documentation remotely. You will compile and verify medical records, communicate with physicians, and ensure compliance with healthcare policies.

The role requires strong communication, problem-solving, and attention to detail in a fast-paced, work-from-home setup. Training is provided, with a fully remote employment arrangement and a supportive team environment.

Qualifications

• Previous experience in a customer service or healthcare-related role preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office and electronic medical records (EMR) systems.
• Compassionate and empathetic demeanor.
• Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram.
• Webcam, Noise Cancelling headset, 30mbps internet speed or above.
• Dedicated place at home for work.

Responsibilities

• Prepares and assembles medical record documentation/charts for physician.
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other pertinent health information in the patient records.
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitors the duration of basic lab results and screening procedures.
• Complies with hospital and medical facility policies, including HIPAA and Joint Commission.
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
• Demonstrates understanding necessary to assess, review and apply criteria.

Skills

Mandarin language

Customer service

Healthcare knowledge

Communication

Problem solving

Multitasking

Microsoft Office

EMR systems

Empathy

Tools

Microsoft Office

EMR systems

Job description

Neolytix is seeking a Mandarin bilingual Medical Virtual Assistant focused on customer service to support clinical documentation remotely. You will compile and verify medical records, communicate with physicians, and ensure compliance with healthcare policies.

The role requires strong communication, problem-solving, and attention to detail in a fast-paced, work-from-home setup. Training is provided, with a fully remote employment arrangement and a supportive team environment.