Remote Hospitality Support Coach – Bilingual & Impactful

Third-Party Job Posts; Indonesia; Remote; IDR 892,061,000 - 1,427,297,000; Full time

Benefits offered by this job

Remote-first culture

Wellness Fridays

Parental leave

Home office stipend

Job summary

Cloudbeds is hiring for a remote, multi-lingual customer support role focused on hospitality properties worldwide. You will assist customers in English and Spanish and/or Portuguese, troubleshoot issues, and help drive adoption of the software.

The team values empathy, organization, and proactive learning in a fully remote environment. We welcome candidates with 1+ years in hospitality or customer service, fluent English, and optional Spanish/Portuguese skills.

Qualifications

• 1+ years of hospitality experience in hotels, hostels, BNBs or similar roles.
• Native or Fluent in English.
• Native or fluent Spanish and/or Portuguese is a plus.
• Experience in customer service or similar is a plus.
• This is a remote position that can be done anywhere.

Responsibilities

• Assist and support our existing customers daily in the use of our software in English and Spanish and/or Portuguese.
• Resolve customers' complaints/questions via phone, email, chat, or any other media Cloudbeds uses.
• Troubleshoot and make outbound calls for escalated issues when necessary.
• Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software.
• Gather customers' feedback and requirements for future releases of the software.
• Use training materials to keep up-to-date with the latest system's updates.
• Help create new tutorials as needed by contributing content to the database of support articles.

Skills

Hospitality experience

English fluency

Spanish/Portuguese

Job description

Cloudbeds is hiring for a remote, multi-lingual customer support role focused on hospitality properties worldwide. You will assist customers in English and Spanish and/or Portuguese, troubleshoot issues, and help drive adoption of the software.

The team values empathy, organization, and proactive learning in a fully remote environment. We welcome candidates with 1+ years in hospitality or customer service, fluent English, and optional Spanish/Portuguese skills.