Sales Support Specialist

TBO.COM; Indonesia; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

TBO.COM is seeking a Sales Support professional in Indonesia to assist the sales team with administrative processes, partner relations, and cross-functional coordination to ensure smooth booking operations.

The ideal candidate has 2+ years in travel/hospitality support, strong communication, and analytical skills to generate insights from booking data. The role requires a proactive, customer‑oriented mindset in a dynamic travel environment.

Qualifications

• Bachelor’s degree in Tourism, Hospitality, Business, or a related field (preferred).
• 2+ years in sales support, client services, or operations within travel/hospitality.
• Experience in B2B travel distribution is a plus.

Responsibilities

• Act as primary contact for travel agents for escalations and inquiries.
• Support sales team in managing client relationships and resolving disputes.
• Coordinate with sales to monitor key account activities and address feedback promptly.
• Provide rate comparisons with revenue for potential optimisation.
• Provide periodic performance reports highlighting risks and opportunities.
• Coordinate with finance to ensure accurate invoicing, payment tracking, and commissions.
• Collaborate with operations for seamless booking confirmations and service delivery.
• Support marketing with special offers, campaigns, and client-specific promotions.

Job description

The Sales Support will support the sales team by managing administrative processes, assisting with partner relations, and coordinating with various functions to facilitate smooth booking operations. This role requires a candidate with experience in the travel industry who understands the nuances of Travel product/services distribution. The specialist will help ensure efficient service delivery, handle customer inquiries, and maintain strong relationships with clients.

Key Responsibilities:

• Act as a primary point of contact for travel agents for escalations and inquiries.
• Support the sales team in managing client relationships, addressing special requests, and resolving disputes.
• Coordinate with the sales team to monitor key account activities and address customer feedback promptly.
• Provide rate comparison with revenue for possible revenue optimisation.
• Provide periodic Performance reports to clients highlighting the risks and opportunities.
• Coordinate with finance to ensure accurate invoicing, payment tracking, and handling of commission structures.
• Collaborate with the operations team to ensure seamless processes for booking confirmations, customer communications, and service delivery.
• Work closely with the marketing team to support special offers, sales campaigns, and client-specific promotions & translations.
• Continuously assess booking and sales support processes, recommending improvements to enhance efficiency and client satisfaction.
• Identify and troubleshoot any system or process issues that may disrupt sales support activities.

Qualifications:

• Education: Bachelor’s degree in Tourism, Hospitality, Business, or a related field (preferred)
• Experience: 2+ years in sales support, client services, or operations within the travel or hospitality industry, preferably with experience within B2B travel distribution,

Skills:

• Excellent written and verbal communication skills
• Strong organizational and multitasking skills with high attention to detail
• Analytical skills for generating insights from sales and booking data
• Customer-oriented with a proactive problem-solving approach
• Data Oriented & Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Self-motivated, proactive, and adaptable to a dynamic travel environment
• Strong relationship-building skills with clients and suppliers
• Ability to handle high volumes of requests efficiently
• Team-oriented, collaborative, and solutions-focused
• High attention to detail with a commitment to service excellence