Remote Customer Support Coach - Elevate Hotelier Experiences

Cloudbeds; Indonesia; On-site; IDR 570,919,000 - 927,743,000; Full time

Benefits offered by this job

Remote-first culture

Home office stipend

Paid parental leave

Monthly Wellness Fridays

Job summary

Cloudbeds, a fully remote hospitality software company, is seeking a Customer Support Coach to be the voice of our hotel partners across multiple channels. You will resolve inquiries, troubleshoot issues, and help drive software adoption while gathering feedback for future releases.

You will join a dynamic, globally distributed team that values learning, collaboration, and customer-first mindset as we continue to scale and innovate in AI-powered solutions for the hospitality industry.

Qualifications

• 1+ years of hospitality experience in hotels, hostels, BNBs or similar
• Native or Fluent in English
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional intelligence
• Great levels of learning agility
• Compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems
• Previous experience in customer service is a plus

Responsibilities

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption
• Gather customers' feedback and requirements for future releases of the software
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system's updates

Skills

Hospitality experience

English fluency

Communication skills

Problem solving

Learning agility

Customer service

Tech savviness

Education

Relevant degree or 2+ years experience

Job description

Cloudbeds, a fully remote hospitality software company, is seeking a Customer Support Coach to be the voice of our hotel partners across multiple channels. You will resolve inquiries, troubleshoot issues, and help drive software adoption while gathering feedback for future releases.

You will join a dynamic, globally distributed team that values learning, collaboration, and customer-first mindset as we continue to scale and innovate in AI-powered solutions for the hospitality industry.