Remote Customer Support Specialist — Help & Resolve

TalentPop App; Indonesia; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Paid time off

Health and dental insurance or stipend

Permanent work-from-home setup

Annual performance-based increases

Job summary

TalentPop App is hiring a remote Customer Support Representative to help customers via email, live chat, phone, and social media. You’ll assist with orders, shipping, returns, and product questions while delivering friendly, professional, and solutions-oriented support.

The role requires strong English skills, at least 1 year of remote customer service experience, and familiarity with tools like Gorgias, Zendesk, or Shopify. Work-from-home setup is required.

Qualifications

• Strong English proficiency, written and verbal.
• At least 1 year of remote customer service experience.
• Familiarity with Gorgias, Zendesk, or Shopify is a plus.

Responsibilities

• Respond to customer inquiries through email, live chat, phone, and/or social media.
• Assist customers with orders, shipping, returns, and product questions.
• Provide friendly, professional, and solutions-oriented support.
• Escalate complex issues to the appropriate team when needed.

Skills

English proficiency

Remote support experience

Tools

Gorgias

Zendesk

Shopify

Job description

TalentPop App is hiring a remote Customer Support Representative to help customers via email, live chat, phone, and social media. You’ll assist with orders, shipping, returns, and product questions while delivering friendly, professional, and solutions-oriented support.

The role requires strong English skills, at least 1 year of remote customer service experience, and familiarity with tools like Gorgias, Zendesk, or Shopify. Work-from-home setup is required.