Remote Guest Services Coordinator — Flexible Hours

Pt Surya Duta Perkasa; Sumedang; Remote; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Flexible hours

Professional development

Work from home

Job summary

Pt Surya Duta Perkasa is seeking a Remote Guest Services Coordinator who delivers outstanding support to guests entirely from a home office. You will manage communications, assist with bookings, and coordinate services to exceed expectations across multiple channels.

The role emphasizes excellent English communication, strong organizational skills, and proactive service. A dedicated home office and reliable internet are essential for success in this fully remote position.

Qualifications

• Experience in customer service or hospitality roles.
• Excellent written and verbal English communication.
• Strong organizational and multitasking abilities.
• Proficient with computers, online tools, and standard office software.

Responsibilities

• Respond promptly to guest inquiries via email, phone, and chat.
• Provide information about services, amenities and local attractions.
• Assist guests with bookings, reservations and special requests.
• Troubleshoot and resolve guest issues to ensure satisfaction.
• Maintain accurate records of guest interactions and requests.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Customer service

Hospitality

English communication

Organization

Computer literacy

Tools

Online communication tools

Office software

Job description

Pt Surya Duta Perkasa is seeking a Remote Guest Services Coordinator who delivers outstanding support to guests entirely from a home office. You will manage communications, assist with bookings, and coordinate services to exceed expectations across multiple channels.

The role emphasizes excellent English communication, strong organizational skills, and proactive service. A dedicated home office and reliable internet are essential for success in this fully remote position.