Remote Guest Experience Pro — Flexible Hours

Pt Surya Duta Perkasa; Blitar; Remote; IDR 167,400,000 - 245,520,000; Full time

Benefits offered by this job

Health insurance

Flexible working hours

Training & development

Collaborative team environment

Job summary

Pt Surya Duta Perkasa is seeking a Remote Guest Experience Specialist to join our expanding customer support team. You will be the primary point of contact for guests, addressing inquiries and resolving issues from your home office, ensuring a consistently positive experience across all touchpoints.

You will leverage hospitality principles and strong communication to deliver exceptional service, maintain loyalty, and support the client’s reputation for outstanding care.

Qualifications

• Prior experience in customer service, hospitality, or related field, preferably remote.
• Excellent written and verbal communication in English.
• Strong problem solving and a customer-centric mindset.
• Proficiency with CRM software and virtual communication tools.
• Ability to work independently, manage time effectively, and maintain a home office setup.
• Passion for delivering exceptional service and a positive attitude.

Responsibilities

• Respond to guest inquiries via email, chat, and phone in a timely and professional manner.
• Resolve guest issues and complaints efficiently, escalating when needed.
• Provide information about services, amenities, and policies to enhance the guest journey.
• Document all guest interactions and resolutions in the CRM system.
• Identify opportunities to improve the guest experience and provide feedback to management.
• Maintain understanding of the client's offerings and service standards.

Skills

Customer service

Tools

CRM software

Communication tools

Job description

Pt Surya Duta Perkasa is seeking a Remote Guest Experience Specialist to join our expanding customer support team. You will be the primary point of contact for guests, addressing inquiries and resolving issues from your home office, ensuring a consistently positive experience across all touchpoints.

You will leverage hospitality principles and strong communication to deliver exceptional service, maintain loyalty, and support the client’s reputation for outstanding care.