Remote Field Tech Support Specialist

Visa Hunt; Indonesia; Remote; IDR 400,606,000 - 570,560,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Telemedicine

Paid Time Off

401(k) with Match

Employee Assistance Program

Life & Disability Insurance

Tuition-Free Degrees

Voluntary Benefits

Additional Perks

Job summary

Qualfon is seeking a remote tech assist to provide real-time support to field technicians, resolving provisioning, facility, and inventory issues to ensure seamless service delivery. You will handle inbound calls and chats from internal teams, assist with service orders and status updates, maintain accurate system records, and collaborate with operations teams to resolve network issues.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life

Job description

Qualfon is seeking a remote tech assist to provide real-time support to field technicians, resolving provisioning, facility, and inventory issues to ensure seamless service delivery. You will handle inbound calls and chats from internal teams, assist with service orders and status updates, maintain accurate system records, and collaborate with operations teams to resolve network issues.

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life