Regional IT Support & Operations Specialist

Golden Agri-Resources (GAR); Kalimantan Tengah; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

Golden Agri-Resources (GAR) in Kalimantan Tengah is seeking an IT Support Specialist to deliver reliable user support across the organization. You will troubleshoot hardware and software issues, manage escalation, and maintain daily IT operations in Kalimantan Tengah.

The role requires a Bachelor's in Engineering (Computer/Telecommunication) or equivalent, at least 3 years' experience, and a hands-on approach with PC/LAN.

Qualifications

• Bachelor's degree in Engineering (Computer/Telecommunication) or equivalent.
• At least 3 years of working experience in IT/support.
• Staff level position placed in Kalimantan Tengah.

Responsibilities

• Provide internal and external IT customer support.
• Apply knowledge of operating environment and tools to troubleshoot.
• Expedite resolution of escalated IT issues.
• Perform PC/LAN troubleshooting and contribute to support processes.
• Produce reports and metrics as defined.

Skills

Customer support

Troubleshooting

PC/LAN knowledge

Reporting and metrics

Process improvement

Education

Bachelor’s Degree in Engineering (Computer/Telecommunication) or equivalent

Job description

Golden Agri-Resources (GAR) in Kalimantan Tengah is seeking an IT Support Specialist to deliver reliable user support across the organization. You will troubleshoot hardware and software issues, manage escalation, and maintain daily IT operations in Kalimantan Tengah.

The role requires a Bachelor's in Engineering (Computer/Telecommunication) or equivalent, at least 3 years' experience, and a hands-on approach with PC/LAN.