Record Management Specialist

OCBC Indonesia; Tangerang; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

OCBC Indonesia is seeking a Document Management Officer to ensure accurate handling, verification, and storage of customer documents across branches.

You will receive documents from branches, verify completeness, scan and enter data, and maintain the Khasanah storage area for Funding and Lending files.

This role requires attention to detail, 2+ years in document administration, and onsite work in BSD City supporting our Group Operations and Technology teams.

Qualifications

• Minimum S1 in any major.
• Minimum 2 year of experience in document management/administration (banking/financial industry preferred).
• Proficient in scanning software, database systems, and archiving tools.
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Highly detail-oriented, disciplined, and able to work under pressure.
• Willingness to work onsite in BSD City area.

Responsibilities

• Receive and process customer documents from branches and/or relevant units.
• Verify the completeness and accuracy of received customer documents.
• Perform administrative and documentation activities, including scanning customer documents, data entry into the document database system, filing and archiving documents in accordance with established procedures
• Be responsible for the customer document storage area (Khasanah), ensuring that Funding and Lending documents are properly maintained.
• Conduct periodic inspections (stock opname) of customer documents to verify the accuracy of database records against physical documents.
• Prepare reports required by relevant parties in accordance with established policies

Skills

Scanning software

Database systems

Archiving tools

Microsoft Office

Education

Bachelor's degree

Job description

How You Succeed:

Responsible for the accurate and efficient management, verification, and storage of customer documents. This role is critical in ensuring document data integrity and supporting smooth operations across branches and relevant units.

What You Do:

• Receive and process customer documents from branches and/or relevant units.
• Verify the completeness and accuracy of received customer documents.
• Perform administrative and documentation activities, including scanning customer documents, data entry into the document database system, filing and archiving documents in accordance with established procedures
• Be responsible for the customer document storage area (Khasanah), ensuring that Funding and Lending documents are properly maintained.
• Conduct periodic inspections (stock opname) of customer documents to verify the accuracy of database records against physical documents.
• Prepare reports required by relevant parties in accordance with established policies

Who You Are:

• Minimum S1 in any major
• Minimum 2 year of experience in document management/administration (banking/financial industry preferred).
• Proficient in scanning software, database systems, and archiving tools.
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Highly detail-oriented, disciplined, and able to work under pressure.
• Willingness to work onsite in BSD City area.

You’ll be Part of:

Group Operations and Technology co-creates products and solutions. We build the underlying technology applications and services. And manage the Group’s IT operations & cyber defense. 24/7. 365. End-to-end transaction fulfillment services. For the whole Group. With singular focus. Delivering exceptional customer experience. At the forefront of our digital transformation journey. Relentless innovation. Pushing boundaries. And it’s all powered by serious investment in your development.

About OCBC:

At PT Bank OCBC NISP Tbk (OCBC), we don’t just serve customers, but we walk alongside them being a trusted partner to enrich the quality of their lives. Since 1941, we have been committed to helping individuals and businesses navigate their financial journey with solutions that grow alongside their evolving needs.

By combining deeply rooted Indonesian values with the comprehensive global capability of the OCBC Group, we offer meaningful, relevant financial services, from daily banking to long-term planning, all delivered with care, understanding, and responsibility.

We are always looking for bright, driven individuals who are curious, collaborative, and eager to grow. At OCBC, you will find a workplace that respects your journey, supports your development, and gives you space to contribute meaningfully–because your Opportunity Starts Here!

What We Offer:

OCBC offers a competitive compensation & benefit, including a comprehensive suite of flexible benefits that fit your lifestyle and livelihood, community engagement programs, industry-leading learning, and professional development opportunities in the banking sector. We genuinely care about your well-being, growth, and aspirations−just as much as we care about our customers' needs. By joining our team, you will not only thrive personally and professionally but also contribute to become a Trusted Partner to Improve Quality of Life.