Service Executive - PCP

UOB; Daerah Khusus Ibukota Jakarta; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Equal opportunity employer

Career development opportunities

Job summary

A leading banking institution in Jakarta is seeking a Service Executive to deliver exceptional customer service and manage client inquiries about banking products. The candidate will perform tasks related to account management while ensuring compliance with banking regulations. Ideal candidates should possess strong communication skills and demonstrate an ability to foster lasting relationships with customers. This role requires a commitment to service excellence and adherence to established quality standards.

Qualifications

• Excellent communication skills in Bahasa Indonesia.
• Ability to handle customer inquiries efficiently.
• Knowledge of KYC and compliance regulations.

Responsibilities

• Provide information on bank services and products.
• Assist customers with account openings and closures.
• Maintain good relationships with customers.
• Melakukan cross selling produk dan layanan Bank.
• Menerima dan menindaklanjuti keluhan nasabah.
• Melakukan pembaruan data nasabah sesuai KYC.
• Membuat laporan harian maupun bulanan untuk unit layanan.
• Mendukung tugas dan menyediakan data/dokumen untuk pemeriksaan transaksi nasabah terkait APU/PPT/PPPSPM & Sanctions.
• Melengkapi persyaratan pelatihan APU/PPT/PPPSPM dan Sanctions tepat waktu.
• Meningkatkan pengetahuan produk dan layanan Bank UOB.
• Memastikan tugas berjalan sesuai SLA dan standar kualitas.
• Bekerja sama dengan ACS untuk memantau transaksi atau investigasi LTKM.
• Memberikan masukan terkait penerapan APU/PPT/PPPSPM & Sanctions kepada pegawai cabang, menjaga kerahasiaan data.

Skills

Cross Selling

Customer Relationship Management

Knowledge of Banking Products

Job description

Service Executive - PCP page is loaded## Service Executive - PCPremote type: Onsitelocations: Jakarta Selatan (City Area)time type: Full timeposted on: Posted Todayjob requisition id: JR81280**About UOB**United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.**Job Description**1. Memberikan informasi atas layanan dan produk Bank pada nasabah.2. Melayani permintaan nasabah terhadap produk dan layanan Bank (pembukaan/penutupan rekening sesuai dengan aturan KYC, APU/PPT/PPPSPM & Sanctions, informasi saldo, permintaan buku cek / giro, mendistribusikan R/K, informasi point tabungan, perubahan data nasabah, pemblokiran rekening, surat referensi, suku bunga, kartu / pin ATM, pembukaan/penutupan SDB dan fasilitas Bank lainnya)3. Membina dan mempertahankan hubungan baik dengan nasabah.4. Melakukan Cross Selling produk dan layanan Bank.5. Menerima dan menindaklanjuti keluhan nasabah atas produk dan layanan Bank kepada unit kerja terkait.6. Melakukan pengkinian data nasabah sesuai dengan prinsip KYC.7. Membuat laporan harian maupun bulanan yang terkait dengan unit kerja Service Executive.8. Mendukung tugas dan menyediakan informasi/data/dokumen untuk kepentingan pemeriksaan atau review/analisa transaksi nasabah terkait implementasi APU/PPT/PPPSPM & Sanctions, pemeriksaan Quality Assurance (QA), pemeriksaan Audit Internal/Eksternal dan unit kerja pemeriksa lainnya dalam melakukan pemeriksaan terkait unit kerja Service Executive.9. Melengkapi seluruh persyaratan pelatihan APU/PPT/PPPSPM, dan Sanctions yang berlaku secara tepat waktu.10. Meningkatkan pengetahuan akan produk dan layanan Bank UOB serta meningkatkan kualitas layanan kepada nasabah.11. Memastikan bahwa semua tugas sudah dijalankan sesuai dengan dengan SLA dan Standar kualitas layanan yang ditetapkan oleh Kantor Pusat.12. Bekerja sama dengan ACS dalam menyediakan informasi/data /dokumen untuk pemantauan traksaksi atau kepentingan investigasi terhadap Laporan Transaksi Keuangan Mencurigakan (LTKM) yang dilakukan oleh Business Unit Support atau Unit Transaction Surveillance – Divisi AML/CFT & Sanctions termasuk pencatatan pengiriman laporan yang masuk kategori mencurigakan terkait transaksi akses SDB ke unit terkait di Kantor Pusat13. Memberikan masukan dan membagikan informasi yang relevan terkait dengan penerapan APU/PPT/PPPSPM & Sanctions kepada seluruh pegawai pada Kantor Cabang/Kantor Cabang Pembantu terkait dengan tetap memperhatikan ketentuan tentang kerahasiaan data dan prinsip anti tipping-off.## **Additional Requirements**Develop, Engage, Execute, StrategiseBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference# ****Together, Let’s Build the Future of ASEAN****We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today.