Generalist, Client Services, SME, Institutional Banking Group

DBS; Pontianak; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

DBS in Pontianak is seeking a Customer Service professional to manage SME relationships at the Pontianak Branch. You will handle inquiries, facilitate account openings, and coordinate across banking teams to deliver a seamless client experience.

The role requires a bachelor’s degree in finance, business, or economics and strong communication and multitasking skills to manage multiple client relationships and deadlines. DBS offers career growth within a dynamic regional bank.

Qualifications

• Bachelor’s degree in Finance, Business, Economics, or related discipline.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple client relationships and priorities.

Responsibilities

• Serve as primary point of contact for SME clients, maintaining relationship continuity and satisfaction
• Identify and assess client financial needs, providing tailored banking solutions and product recommendations
• Coordinate delivery of banking services across departments for seamless client experience
• Process and facilitate client requests including account opening and transaction services
• Maintain accurate client records in compliance with regulatory requirements
• Monitor client portfolio performance and identify cross-selling opportunities
• Resolve inquiries and escalate complex issues to specialists or management
• Prepare client reports, proposals, and presentations to support business development
• Collaborate with credit, operations, and product teams to support onboarding and servicing
• Ensure compliance with DBS policies and regulatory standards

Skills

Excellent communication skills

Interpersonal skills

Multitasking

Microsoft Office proficiency

Analytical problem-solving

Education

Bachelor's degree in Finance, Business, Economics, or related discipline

Tools

Microsoft Office

Banking systems

Job description

Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

• Serve as primary point of contact for assigned Small and Medium Enterprise (SME) clients, managing relationship continuity and satisfaction
• Identify and assess client financial needs, providing tailored banking solutions and product recommendations
• Coordinate delivery of banking services across multiple departments to ensure seamless client experience
• Process and facilitate client requests including account opening, facility applications, and transaction services
• Maintain accurate client records and documentation in compliance with regulatory requirements
• Monitor client portfolio performance and proactively identify cross-selling and upselling opportunities
• Resolve client inquiries and escape complex issues to appropriate specialists or management
• Prepare client reports, proposals, and presentations to support business development initiatives
• Collaborate with credit, operations, and product teams to support client onboarding and ongoing servicing
• Ensure compliance with DBS policies, procedures, and regulatory standards in all client interactions

Requirements

• Bachelor's degree in Finance, Business, Economics, or related discipline
• Minimum 2-3 years of experience in client services, relationship management, or institutional banking
• Strong understanding of SME banking products, services, and market dynamics
• Excellent communication and interpersonal skills
• Demonstrated ability to manage multiple client relationships and priorities simultaneously
• Proficiency in Microsoft Office applications and banking systems
• Strong analytical and problem-solving capabilities
• Ability to work collaboratively in a team environment
• Knowledge of banking regulations and compliance requirements

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location: Pontianak Branch

Job: Customer Service

Schedule: Regular

Employee Status: Full time

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world.

DBS is a leading financial services group in Asia with a presence in 19 markets.

Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia.

Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker.

The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker.

In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023.

DBS provides a full range of services in consumer, SME and corporate banking.

As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers.

With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.