Quality Control Staff (P2P Lending)

PT Kreditku Teknologi Indonesia; Jakarta Barat; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT Kreditku Teknologi Indonesia is seeking a Quality Control professional to monitor and evaluate the quality of agent desk collection services, ensuring adherence to company SOPs and OJK regulations. The role involves identifying violations, reviewing templates, and producing routine quality reports.

Qualified candidates will have at least 1 year in QC within fintech lending, strong analytical abilities, and excellent attention to detail.

Qualifications

• Minimum SMA/SMK education; higher degrees preferred.
• Minimum 1 year QC experience in Fintech P2P Lending.
• Understanding of OJK regulations and customer service/collection standards.
• Assertive, analytical, and detail-oriented with strong reporting capabilities.

Responsibilities

• Monitor and evaluate the quality of agent desk collection services via calls, chats, and other media.
• Ensure agent desk collection complies with applicable SOPs.
• Identify potential SOP violations, compliance issues, and ethical breaches by agent desk staff.
• Conduct sampling and flooring of debt collection templates for quality checks.
• Create daily, weekly, and monthly reports on violations and quality metrics.

Skills

Attention to detail

Analytical skills

Strong communication

Education

SMA/SMK (D3/S1 any major preferred)

Job description

Quality Control role in Fintech P2P Lending, responsible for monitoring and evaluating the quality of agent desk collection services, ensuring compliance with company procedures, and maintaining service standards in accordance with OJK regulations.

Key responsibilities

Monitor and evaluate the quality of agent desk collection services in debt collection through telephone recordings, chat, and other media

Ensure agent desk collection complies with applicable company SOPs

Identify potential SOP violations, compliance issues, and ethical breaches by agent desk collection staff

Conduct flooring for sampling of debt collection templates

Create daily, weekly, and monthly reports and reports related to violations found by agent desk collection

Qualifications:

Minimum education: SMA/SMK (D3/S1 any major preferred)

Minimum 1 year experience in Quality Control in Fintech P2P Lending

Understanding of OJK regulations and customer service/collection standards

Assertive and communicative with strong analytical abilities

Able to work with attention to detail, disciplined in administrative reporting, and able to work collaboratively with team

Willing to work at either the Head Office (Puri Kembangan, West Jakarta) or a Branch Office (Tangerang City), depending on the placement.