Quality Control Coordinator

Kf Pt. Kalbe Farma Tbk.; Bekasi; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

HSBC is seeking a Staff Fulfillment and Validation Analyst in Jakarta. The role focuses on handling unsecured mails, validating customer requests, and supporting authorization processes within IWPB and Banking ops channels.

It emphasizes precise documentation, process accuracy, and collaboration with service teams. Based in Jakarta, the position involves coordination with banking operations and contact center projects to enhance IVR and digital channel penetration while ensuring compliance with

Qualifications

• Responsibilities listed are: handling unsecured mails on supporting documents and related customer emails.
• RMS follow-up, approvals and admin: assist service team to validate requests for accuracy before banking ops execution.
• Authorization: respond to service team queries on authorization and coordinate with acquiring banks for cancellations, supporting IVR/digital channel initiatives.

Responsibilities

• Managing unsecured mails on supporting documents, receiving dan sending email related customer request.
• RMS Follow Up, Approval & admin:Supporting service team to validate request customer to ensure accuracy & completeness prior execution by Banking ops or Card ops
• Authorization :Answering queries from service team related to Authorization process & managing acquiring bank for cancelling transcation. Involving contact center project to increase IVR & Digital channel penetration (Regeneration PIN CCIS & Report).

Job description

Staff Fulfillment and Validation Analyst – HSBC

Location: Jakarta Selatan, Jakarta, ID, 12560

Brand: HSBC

Area of Interest:

Closing Date: 1 Sept 2026

International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Responsibilities

• Managing unsecured mails on supporting documents, receiving dan sending email related customer request.
• RMS Follow Up, Approval & admin:Supporting service team to validate request customer to ensure accuracy & completeness prior execution by Banking ops or Card ops
• Authorization :Answering queries from service team related to Authorization process & managing acquiring bank for cancelling transcation. Involving contact center project to increase IVR & Digital channel penetration (Regeneration PIN CCIS & Report).

Requirements