QA & Training Leader — Quality, Controls & CX Excellence

Home Credit Indonesia; Jakarta Pusat; Vor Ort; IDR 600.000.000 - 900.000.000; Vollzeit

Zusammenfassung

Home Credit Indonesia is seeking an experienced Quality Assurance and Internal Controls leader to oversee QA across our operations, including Customer Care and Return/CM processes. You will drive QA program design, risk assessment and continuous improvement while leading a cross-functional team.

The role emphasizes strong English communication, stakeholder engagement, and ability to work in a fast-paced, high-demand environment. Experience in retail finance or shared services is preferred.

Qualifikationen

• Minimum 5 years in QA, training, improvement and controls across retail banking, consumer finance, insurance, call center providers or shared services.

Aufgaben

• Manage QA team HO and BPOs to deliver strategic QA for Customer Care & RTnCM and ensure quality level is delivered.
• Oversee Operations Internal Controls effectiveness to support operations.
• Drive customer experience via self-audit activities, gap analysis and continuous improvement.
• Maintain strong partnerships with stakeholders to ensure excellence in Operations Quality Assurance and Internal Controls.

Jobbeschreibung

Home Credit Indonesia is seeking an experienced Quality Assurance and Internal Controls leader to oversee QA across our operations, including Customer Care and Return/CM processes. You will drive QA program design, risk assessment and continuous improvement while leading a cross-functional team.

The role emphasizes strong English communication, stakeholder engagement, and ability to work in a fast-paced, high-demand environment. Experience in retail finance or shared services is preferred.