QA Supervisor: Lead Quality, Customer Care & Supplier Performance

RGF HR Agent Indonesia; Jakarta Utara; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

RGF HR Agent Indonesia is seeking an experienced QC staff-supervisor to lead customer complaint handling, root cause analysis, and corrective actions within a construction machinery components trading environment.

The role requires 3+ years in QA, strong documentation, supplier quality oversight, and cross-functional collaboration with multiple departments. Proficiency in Power BI and MS Office is preferred. Fluency in Business English is essential.

Qualifications

• Minimum 3 years of working experience in QA at a construction machinery components manufacturing or trading company.
• Experienced in customer complaint handling, root cause analysis, and corrective/preventive action implementation using quality tools such as 5 Why Analysis and other problem-solving methods.
• Experienced in supplier quality management and quality documentation (SOPs, reports, KPIs).
• Proficient in Microsoft Office (Excel & PowerPoint), preferably proficient in Power BI.
• Able to work independently and collaborate effectively with multiple departments.

Responsibilities

• Lead customer complaint handling by investigating quality issues, conducting root cause analysis, and implementing effective corrective and preventive actions.
• Serve as the main point of contact for customers on quality-related matters, ensuring timely communication and resolution of complaints.
• Monitor supplier quality performance, investigate supplier-related quality issues, and work with suppliers to implement corrective actions and drive continuous improvement.
• Coordinate with Sales, Warehouse, Operations, and suppliers to ensure product quality meets customer requirements.
• Analyze internal quality data, identify improvement opportunities, and support initiatives to reduce defects and improve operational processes.
• Develop, review, and maintain quality documentation, including SOPs, work instructions, and quality procedures.
• Monitor and report quality KPIs, and support internal, customer, and supplier audits.
• Promote quality awareness across the organization and contribute to the development of the company's Quality Assurance function.

Skills

Quality Assurance

Root Cause Analysis

Cross-functional Collaboration

English Proficiency

Tools

Power BI

Microsoft Excel

PowerPoint

Job description

RGF HR Agent Indonesia is seeking an experienced QC staff-supervisor to lead customer complaint handling, root cause analysis, and corrective actions within a construction machinery components trading environment.

The role requires 3+ years in QA, strong documentation, supplier quality oversight, and cross-functional collaboration with multiple departments. Proficiency in Power BI and MS Office is preferred. Fluency in Business English is essential.