Quality Assurance Manager

Concentrix; Kota Yogyakarta; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Concentrix in Yogyakarta, Indonesia is seeking a QA and Training Operations Lead to guide the QA and Training teams, driving performance through coaching and continuous improvement.

You will analyze data, prepare insightful reports, and build robust quality frameworks and training plans. This role requires strong leadership, stakeholder collaboration, and a track record of delivering results in fast-paced environments.

Qualifications

• Bachelor's degree with 2-4 years of experience in Quality/Training operations.
• Experience in Customer service.
• Strong leadership, coaching, stakeholder management, and communication skills.
• Proficient in Microsoft Office and data analysis.
• Experience in quality assurance, training delivery, calibrations, and performance improvement.
• Ability to multitask, work under pressure, and meet tight deadlines.

Responsibilities

• Lead and manage QA, Training, Quality TL, and Training TL teams.
• Drive quality and training performance through coaching, feedback, and process improvements.
• Analyze data, prepare reports/decks, and provide actionable insights.
• Manage client and stakeholder relationships and participate in calibration sessions.
• Ensure compliance with internal policies, procedures, and quality standards.
• Develop and implement quality frameworks, training plans, and corrective action programs.
• Support new hire learning, reduce learning curves, and improve product/process knowledge.
• Monitor training effectiveness and drive continuous improvement initiatives.

Education

Bachelor's degree

Tools

Microsoft Office

Job description

• Lead and manage QA, Training, Quality TL, and Training TL teams.
• Drive quality and training performance through coaching, feedback, and process improvements.
• Analyze data, prepare reports/decks, and provide actionable insights.
• Manage client and stakeholder relationships and participate in calibration sessions.
• Ensure compliance with internal policies, procedures, and quality standards.
• Develop and implement quality frameworks, training plans, and corrective action programs.
• Support new hire learning, reduce learning curves, and improve product/process knowledge.
• Monitor training effectiveness and drive continuous improvement initiatives.

Requirements:

• Bachelor's degree with 2-4 years of experience in Quality/Training operations.
• Experience in Customer service
• Strong leadership, coaching, stakeholder management, and communication skills.
• Proficient in Microsoft Office and data analysis.
• Experience in quality assurance, training delivery, calibrations, and performance improvement.
• Ability to multitask, work under pressure, and meet tight deadlines.

Relocation

• Holds a valid passport
• Willing to relocate to Jakarta, Indonesia for a full-time, on-site role