Promotions Team Lead — Sales & Training

XL Smart career; Gorontalo; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

XL Smart career seeks a promoter operations manager to optimize promoter performance across channels, ensuring effective deployment, capability development, and productivity tracking to drive sales growth and customer advocacy.

You will lead headcount planning, monitor performance, coach underperformers, and ensure compliance with advocacy, campaigns, and merchandising standards while managing agency partnerships.

Qualifications

• Bachelor or higher required; Management focus essential.
• Preferred background in Marketing and Telecommunications.
• Experience coordinating with third-party manpower agencies is a plus.

Responsibilities

• Determine optimal promoter headcount per region and outlet based on foot traffic and sales potential.
• Monitor daily, weekly, and monthly targets for promoter force and coach or reallocate underperformers as needed.
• Ensure promoters have selling skills, customer engagement techniques, and brand knowledge.
• Oversee advocacy processes, sales campaigns, new product offerings, and merchandising standards.
• Maintain relationships with third-party manpower agencies to ensure quality recruitment.

Skills

Headcount planning

Performance monitoring

Coaching

Education

S1 in Management

S1 in Marketing

Job description

XL Smart career seeks a promoter operations manager to optimize promoter performance across channels, ensuring effective deployment, capability development, and productivity tracking to drive sales growth and customer advocacy.

You will lead headcount planning, monitor performance, coach underperformers, and ensure compliance with advocacy, campaigns, and merchandising standards while managing agency partnerships.