Course Consultant

English 1; Banjarmasin; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

English 1 seeks a Course Consultant to provide sales consultations to first-time customers, identify needs, present suitable English 1 products, and guide families toward enrollment.

You will report to the Center Director and collaborate with fellow Course Consultants, the Director of Studies, and Progress Advisors. The role spans parent communication, sales, administration, and academics, ensuring timely follow-ups and effective product knowledge.

Qualifications

• Clear communication with parents via face-to-face, calls, or messages.
• Ability to understand and engage parents within limited time, guiding them to actions.

Responsibilities

• Parent communication: schedule appointments and build trust during initial contact.
• Sales: present English 1 products, address objections, and achieve targets.
• Administration: use CRM, maintain forms, and coordinate scheduling.
• Academic: observe lessons to better explain progress to parents.

Skills

Communication

Rapport building

Sales skills

Product knowledge

Time management

Problem solving

Emotional intelligence

Multi-channel communication

Job description

As a Course Consultant, you are responsible for providing sales consultations to first time customers, effectively identifying their needs, introducing appropriate products, and selling English 1 products that can help meet their needs.

In the world of education, customer is represented by student and their parent(s). You are the first and foremost contact point customers engage with, guiding their first school visits and events, and providing information that will lead them to the decision of joining English 1. Communication is your core skill. Sales skill and product knowledge enable you to provide the best match to meet customers’ needs.

Role Report and Communication

The role will report to the Center Director and will have strong communication lines with:

Fellow Course Consultants

Director of Studies

Progress Advisors

Responsibilities

Responsibilities are summarized in four (4) main groups: parent communication, sales, administration, and academic.

Parent Communication

Communicate with parents regarding appointment scheduling of MFL/OPT/school visit

Build strong rapport and trust with parents during initial rounds of contact

Consult parents on their needs and interest for their child’s English learning and study plan

Provide detailed information of relevant English 1 products and services

Address concerns that might prevent parents from joining and provide solutions

Timely update parents on sales promotion and gifting to prompt visit and enrollment

Sell English 1 core and seasonal courses to customers and achieve monthly and annual sales targets

Handle sales related process during MFL/OPT/school visit

Follow-up on new and old leads to find sales opportunities

Have comprehensive and up-to-date product knowledge and service info

Pitch English 1 products and benefits matching to parent’s needs and interest

Collaborate with others in the team to help close sales

Keep a daily Sales Funnel update from Leads to New Students by closely monitoring targets and actuals

Administration

Do all the necessary scheduling-, student- and parent- management operations using CRM system

Regularly communicate and closely collaborate with supervisor and the rest of the team

Timely reply to messages and answer calls

Prepare and maintain sales related forms and tools for sales consultation use

Keep school premises and equipment in accordance with English 1 rules and government regulations especially for health and safety, fire, and emergency situations

Observe MFL lessons to better understand students’ performance, share with their parents during sales consultation

Collect OPT results from teacher, share with parent’s during sales consultation

Requirements

Able to communication effectively via communication channels (face to face, call, message)

Able to understand and engage the parents under limited time span to prompt further actions (follow-ups, school visit, payment)

Able to prioritize and complete tasks in a timely manner at a high quality

Able to establish strong rapport and build trusts with parents and students

Natural problem solver, able to provide solutions to customers’ needs/ questions/ objections in their best interests while abiding by English 1 rules and values

A results-driven salesperson – able to effectively pitch English 1 schools and its products to customers according to their needs through asking the right questions

Able to quickly grasp product and company knowledge, as well as competitor intelligence

Able to maintain a rational and objective demeanor when faced with stressful or emotional situations

Can-do attitude, emotional intelligent and passion

Able to communication effectively via communication channels (face to face, call, message)

Able to understand and engage the parents under limited time span to prompt further actions (follow-ups, school visit, payment)

Able to prioritize and complete tasks in a timely manner at a high quality

Able to establish strong rapport and build trusts with parents and students

Natural problem solver, able to provide solutions to customers’ needs/ questions/ objections in their best interests while abiding by English 1 rules and values

A results-driven salesperson – able to effectively pitch English 1 schools and its products to customers according to their needs through asking the right questions

Able to quickly grasp product and company knowledge, as well as competitor intelligence

Able to maintain a rational and objective demeanor when faced with stressful or emotional situations

Can-do attitude, emotional intelligent and passion

English 1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, marital status, parental status, disability, medical condition, or any other characteristic protected by applicable local laws and regulations.

We are committed to creating a workplace where everyone feels respected, included, and able to contribute their best work.