Center Director

English 1; Manado; Presencial; IDR 180.000.000 - 300.000.000; Jornada completa

Descripción de la vacante

English 1 Indonesia is a leading English education provider with centers across the country. The Center Director (CD) will lead a busy center, ensuring academic excellence, operational efficiency, and outstanding customer satisfaction to drive enrolment and retention.

Reporting to the Partner or CD Coordinator, the CD will work with Directors of Studies and regional support teams to grow the center, manage day-to-day operations, and develop talent.

Formación

• Bachelor’s degree in Business Management or related field.
• Minimum of 3 years of management experience in a fast-paced environment.
• Strong leadership and team management skills.
• Excellent communication skills in English (spoken and written).
• Experience in sales and marketing with a track record of meeting targets.
• Highly organised, detail-oriented, and capable of managing a multifaceted operation.
• Ability to problem-solve and make data-driven decisions.
• Strong analytical skills and ability to work under pressure.
• Preferred: experience with multicultural teams; basic finance knowledge; MS Office proficiency.

Responsabilidades

• Set and monitor KPIs with Regional Director and Central Support Team.
• Develop local marketing initiatives to build brand awareness and attract new students.
• Oversee and support the sales team in achieving enrolment and revenue targets.
• Partner with the Director of Studies to enhance academic quality, student engagement, and retention.
• Oversee daily center operations, ensuring compliance with legal requirements, policies, and SOPs.
• Promote seamless collaboration across departments to optimise workflows and productivity.
• Ensure IT and systems meet operational standards and that records are maintained.
• Maintain a safe, clean, and welcoming environment that aligns with Center standards.
• Recruit, onboard, and retain top talent to build a high-performing team.
• Provide ongoing training, coaching, and development opportunities.
• Conduct regular performance evaluations and provide constructive feedback.
• Monitor performance to align with center goals and expectations.

Conocimientos

Leadership

English communication

Sales & marketing

Data-driven decisions

Analytical skills

Organised

Multitasking

Problem solving

Educación

Bachelor’s degree in Business Management

Herramientas

MS Office

Descripción del empleo

English 1 Indonesia is a leading English education provider with learning centers and teams across cities nationwide. Our educators, advisors, and support teams work together to help students build real-world English skills, confidence, and opportunities for the future.

English 1 is part of Edprima, an international education group with schools and operations across multiple markets in Asia. Being part of Edprima means working within a globally backed organization that applies international standards, proven learning systems, and long-term investment in education.

We take pride in building a culture shaped by passion, ownership, and continuous growth. At English 1, people are encouraged to learn, take initiative, and make a meaningful difference both for students and for one another.

Position Summary

The Center Director (CD) is responsible for the overall leadership, management, and growth of an English 1 center. This role ensures academic excellence, operational efficiency, and outstanding customer satisfaction to drive student enrolment and retention. The CD fosters a positive and collaborative team culture while upholding the English 1 Center Standard Operating Procedures (SOP). Supported by the regional support team, they work to enhance center performance and achieve business objectives.

Role Report and Communication

The CD reports to the Partner or CD Coordinator and maintains strong communication lines with:

Internal Teams

Director of Studies

Regional & Central Support

Regional Director (RD)

Regional Sales & Marketing Manager (RSMM)

Regional Retention Sales and Service Manager (RSSM)

Regional Academic Operations Manager (AOM)

Regional Marketing Coordinator (RMC)

Roles and Responsibilities

A. Growing the Center

Set and monitor key performance indicators (KPIs) in collaboration with the Regional Director and Central Support Team.

Develop and execute local marketing initiatives to build brand awareness and attract new students.

Oversee and support the sales team in achieving enrolment and revenue targets.

Partner with the Director of Studies to enhance academic quality, student engagement, and retention.

B. Managing the Center

Oversee daily center operations, ensuring compliance with all legal requirements, company policies, and SOPs.

Promote seamless collaboration across departments to optimise workflows and productivity.

Ensure IT and computer systems meet operational standards and that all student and business records are accurately maintained.

Maintain a safe, clean, and welcoming environment that aligns with English 1 Center standards.

C. Managing Others

Recruit, onboard, and retain top talent to build a high-performing team.

Provide ongoing training, coaching, and professional development opportunities for all staff.

Conduct regular performance evaluations and provide constructive feedback.

Monitor individual and team performance, ensuring alignment with center goals and expectations.

Qualifications & Skills

Bachelor’s degree (S1) in Business Management or a related field.

Minimum of 3 years of management experience in a fast-paced environment.

Strong leadership and team management skills.

Excellent communication skills in English (spoken and written).

Experience in sales and marketing with a track record of meeting targets.

Highly organised, detail-oriented, and capable of managing a multifaceted operation.

Ability to problem-solve and make data-driven decisions.

Strong analytical skills and ability to work under pressure.

Preferred

Experience working with multicultural teams.

Basic finance management knowledge.

Proficiency in Microsoft Office and other relevant business tools.

English 1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, marital status, parental status, disability, medical condition, or any other characteristic protected by applicable local laws and regulations.

We are committed to creating a workplace where everyone feels respected, included, and able to contribute their best work.