IT Operations Engineer — End-User & Infra Support

PT Astra Graphia Information Technology

Indonesia

Remote

IDR 66,960,000 - 111,600,000

Full time

4 days ago

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Job summary

PT Astra Graphia Information Technology is seeking IT Operation Engineers to support reliable, secure, and high-performing technology services across operational sites in Indonesia. You will monitor stations, desktops, endpoints, displays, and network devices while providing responsive support.

The role covers incident response, troubleshooting, software deployment, access management, and ITSM documentation.

Qualifications

1–2 years of IT operations or support experience; 2 years preferred; senior roles ~5 years.
Strong troubleshooting across PCs, notebooks, displays, printers, networks, and software.
Proficiency in Windows and Microsoft 365; familiarity with monitoring tools and ITSM workflows.
ITIL Foundation certification is required or preferred for senior positions.
Excellent written and verbal communication and stakeholder management.

Responsibilities

Monitor the availability and condition of operational systems, computers, endpoints, displays, network devices, and supporting infrastructure.
Perform first-level incident response, diagnosis, recovery, reconfiguration, and troubleshooting for hardware, software, connectivity, network, power, and peripheral issues.
Support Locotrack, PIDS, LAN, Wi-Fi, internet connectivity, Microsoft applications, and other business/productivity systems.
Provide remote and on-site technical assistance, including device installation, configuration, replacement, commissioning, and new-user setup.
Carry out preventive and corrective maintenance, inspect cables and equipment, identify potential failures, and coordinate repairs or replacements.
Manage service requests, IT helpdesk tickets, user access, password resets, software deployment, security checks, backup and recovery activities, and asset records as required.
Escalate complex issues to Level 2/3 teams or vendors, coordinating follow-up until services return to normal.
Document incidents, root causes, maintenance activities, handovers, and solutions in ITSM systems and knowledge bases.
Support meetings, video conferences, events, projects, upgrades, site openings, relocations, and technology improvement initiatives.
For senior-level roles, conduct advanced diagnostics, root cause analysis, change and problem management support, service reporting, and mentoring for junior engineers.