Product Implementation Assistant Manager

Manulife Insurance Malaysia; Indonesia; Hybrid; IDR 180,000,000 - 240,000,000; Full time

Job summary

Manulife invites an experienced product implementation professional to drive end-to-end activities for new products and strategic initiatives in a hybrid work setting. You will review specifications, coordinate with stakeholders, and plan implementations to ensure timely, high-quality delivery.

You will lead UAT coordination, prepare customer-facing documentation, monitor progress, manage risks, and support post-launch enhancements to meet business and customer needs.

Qualifications

• Minimum 5 years of experience in the life insurance industry or related fields.
• Strong understanding of life insurance products and implementation lifecycle.
• Experience coordinating cross-functional teams across business and technology functions.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support end-to-end product implementation activities for new products, product enhancements, and strategic business initiatives to ensure timely and quality delivery.
• Review and coordinate product specifications, business requirements, and implementation documentation to ensure requirements are clearly defined and understood by relevant stakeholders.
• Facilitate stakeholder discussions, requirement clarifications, and implementation planning activities to support successful project delivery.
• Coordinate User Acceptance Testing (UAT) activities with business users and technology teams, ensuring appropriate participation, issue resolution, and business readiness prior to implementation.
• Support the preparation and implementation of customer-facing documentation, communication materials, and operational requirements related to product launches.
• Monitor implementation progress, identify risks and dependencies, and coordinate with relevant stakeholders to support timely resolution.
• Support product launch readiness activities to ensure operational, system, training, and communication requirements are completed before launch.
• Assist in managing post-launch activities, production issue resolutions, and enhancement initiatives to support business and customer needs.

Skills

Stakeholder management

Cross-functional teamwork

Analytical thinking

Communication skills

Attention to detail

Education

Bachelor's Degree in Information Technology, Information Systems, Insurance, Actuarial Science, Finance, Business Administration, or a related discipline.

Job description

Position Responsibilities

Support end-to-end product implementation activities for new products, product enhancements, and strategic business initiatives to ensure timely and quality delivery. Review and coordinate product specifications, business requirements, and implementation documentation to ensure requirements are clearly defined and understood by relevant stakeholders. Facilitate stakeholder discussions, requirement clarifications, and implementation planning activities to support successful project delivery. Coordinate User Acceptance Testing (UAT) activities with business users and technology teams, ensuring appropriate participation, issue resolution, and business readiness prior to implementation. Support the preparation and implementation of customer-facing documentation, communication materials, and operational requirements related to product launches. Monitor implementation progress, identify risks and dependencies, and coordinate with relevant stakeholders to support timely resolution. Support product launch readiness activities to ensure operational, system, training, and communication requirements are completed before launch. Assist in managing post-launch activities, production issue resolutions, and enhancement initiatives to support business and customer needs.

Required Qualifications

• Bachelor's Degree in Information Technology, Information Systems, Insurance, Actuarial Science, Finance, Business Administration, or a related discipline.
• Minimum 5 years of experience in the life insurance industry, preferably in Product Development, Product Management, Product Implementation, Business Analysis, Project Management, or related functions.
• Good understanding of life insurance products, operational processes, and system implementation lifecycle.
• Experience working with cross-functional teams across business and technology functions.
• Strong communication, stakeholder management, and coordination skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities and work effectively in a dynamic environment.
• Self-motivated, collaborative, and proactive in driving outcomes.

Preferred Qualifications

• Experience in life insurance product implementation, policy administration systems, or digital transformation initiatives.
• Experience working with multiple stakeholders across Product, Technology, Operations functions.
• Experience working with Agile, SDLC, Business Analysis, or Project Management methodologies.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions.

Recent awards include:

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023
• Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

Our ambition is to be the most digital, customer‑centric global company in our industry. Learn more at https://www.manulife.com/.