Product Development & Technical Support Manager - Food Manufacture (B-131682)

RGF HR Agent Indonesia; Jakarta Timur; On-site; IDR 2,400,000,000 - 4,800,000,000; Full time

Job summary

RGF HR Agent Indonesia is assisting a food manufacture client seeking a Product Development & Technical Support Manager. You will lead product development, create bakery recipes, and supervise technical staff, ensuring high standards of food safety and quality.

You will drive cross-functional collaboration with Sales, Marketing, Production, QA, and R&D to deliver innovative solutions and demonstrations for customers and distributors, while maintaining SOPs and continuous improvement.

Qualifications

• Min High Diploma in any field.
• Business English proficiency.
• 10+ years in Technical Sales, bakery/food manufacturing.
• 5+ years at Assistant Manager level.
• Leadership and team management skills.
• Strong communication and analytical thinking.

Responsibilities

• Develop and innovate product concepts based on market trends and customer needs.
• Create and standardize recipes for pastry, cake, Danish, and bread applications.
• Conduct product testing, evaluation, and validation for quality and feasibility.
• Provide technical support and product demonstrations for customers, distributors, and internal teams.
• Collaborate with Sales & Marketing to develop value-added product solutions.
• Lead and develop Assistant Managers and Technical Staff.
• Coordinate cross-functional projects with Sales, Marketing, Production, QA, and R&D.
• Prepare technical reports and activity summaries for the Division Head.
• Foster teamwork and a culture of continuous learning.

Skills

Product development

Technical sales

Leadership

Team management

Cross-functional collaboration

Business English

Education

High Diploma

Job description

Product Development & Technical Support Manager (Food Manufacture, 131682)

Our client is a Food Manufacture Company. Currently, they are looking for Product Development & Technical Support Manager.

Job Responsibilities

• Develop & innovate product concepts based on market trends, customer needs, and new business opportunities.
• Create and standardize recipes for pastry, cake, Danish, and bread applications using company products.
• Conduct product testing, evaluation, and validation to ensure consistency, quality, and feasibility.
• Provide technical support and product demonstrations for customers, distributors, and internal sales teams.
• Collaborate with Sales & Marketing teams to develop value-added product solutions and promotional activities.
• Manage and supervise distributor operations of the Baking Centre during events.
• Ensure proper utilization, maintenance, and organization of baking equipment and facilities.
• Plan and execute baking demonstrations, customer workshops, and technical training programs.
• Maintain food safety, hygiene, and quality standards within the Baking Centre.
• Develop, implement, and continuously improve technical systems, workflows, and Standard Operating Procedures (SOPs).
• Establish recipe documentation standards and technical manuals.
• Monitor compliance with established procedures and recommend corrective actions when necessary.
• Drive continuous improvement initiatives to increase operational efficiency and product quality.
• Lead, coach, and develop Assistant Managers and Technical Staff.
• Assign tasks, monitor progress, and ensure achievement of departmental objectives.
• Conduct regular performance evaluations and provide constructive feedback.
• Identify training needs and support employee development programs.
• Foster teamwork, discipline, and a culture of continuous learning.
• Prepare technical reports, project updates, and activity summaries for the Division Head.
• Coordinate cross-functional projects with Sales, Marketing, Production, Quality Assurance, and R&D teams.
• Support business development activities through technical expertise and customer engagement.
• Other duties as assigned.

Job Requirements

• Min High Diploma degree from any field.
• Business English proficiency.
• At least 10 years of experience as Technical Sales, with a minimum of 5 years at Assistant Manager level, from Food (bakery product) Manufacturing industry (experienced in conducting technical demonstrations).
• Leadership and team management skills.
• Strong communication and presentation abilities.
• Problem-solving and analytical thinking.
• Project management and organizational skills.
• [Only CV in English will be processed]