Product Development Assistant - Indonesia

EXO Travel; Indonesia; On-site; IDR 90,000,000 - 180,000,000; Full time

Job summary

EXO Travel in Bali seeks a Product Development Officer to support product development and distribution. You will identify product needs, gaps, and opportunities across Indonesia, with emphasis on Bali, and assist Product Manager in aligning offerings with brand image.

You will create training materials, update fact sheets, and coordinate pricing updates with TP and Database teams, while collaborating with Sales and head office to ensure consistent content and communications.

Qualifications

• Bachelor’s Degree in Hospitality, Tourism, Business or related field.
• 2 years’ experience in tourism product, sales and/or marketing or similar role.
• Excellent command of both written and spoken English.
• Team player with a positive and dynamic personality.

Responsibilities

• Create and maintain training presentations and deliver product trainings.
• Create and update fact sheets and information files.
• Produce annual Optional Tour Booklet.
• Work with TP and Database Team on pricing and updates of EXO experiences.
• Research product development in Bali and other Indonesian destinations.
• Communicate and produce content for Agents and sales offices.
• Create ENL/Explorer/ProGuide content.
• Serve as key contact to Bangkok Head Office.
• Disseminate weekly product update reports to Management and departments.
• Disseminate biweekly/monthly external product updates to agents and offices.
• Prepare weekly progress reports for Product Manager.
• Maintain clear communication about product development and findings.

Skills

Product knowledge

Travel industry knowledge

Work under pressure

Interpersonal skills

Decision making

Teamwork

Computer literacy

Education

Bachelor’s Degree in Hospitality

Tools

MS Office

G-Suite

Project management tools

Design platforms

CRM

Job description

About this role

OUR VISION

EXO Travel is a premium Destination Management Company (DMC) providing bespoke travel solutions for tour operators and travel agencies across a growing portfolio of destinations.

We craft distinctive, authentic travel experiences that expand horizons and create lasting, positive impacts. As a B Corp Certified company, we firmly believe that business and travel can be forces for good. We are committed to operating and growing a net-positive company that brings people together and benefits the cultures, communities, and environments in which we work.

Position Overview

The Product Development Officer will work closely with Product Manager providing support for the development and distribution of product. Working in Product Department, the primary objectives are to identify product needs, gaps, and opportunity of products especially in Bali. This would include accommodation, attraction, sights, and services.

The Product Development Officer will work to assist Product Manager in ensuring that the EXO’s product and service offerings reflect the image and experience being portrayed and marketed in the exterior.

Responsibilities:

• Create and maintain training presentations, deliver product trainings;
• Create and update fact sheets and other information files and sheets;
• Create Optional Tour Booklet Production annually;
• Work with TP and Database Team to create pricing and updating EXO experiences and roundtrips (Travel Trade and Offline);
• Research and conduct product development in Bali, and other destinations of Indonesia, including itinerary writing & quotation (PCM);
• Communicate and produce creation for Agents and also our sales offices;
• Creating ENL/Explorer/ProGuide content;
• Act as the key contact to Bangkok Head Office;
• Create and disseminate weekly product update report mails to Management and all department related (Inbound, Adventure, MICE, Operation, and Product);
• Create and disseminate biweekly/monthly external product update mails to agents, sales offices and product team in Head Office;
• Create weekly short report to Product Manager on weekly progress and next week pending goals update every Friday;
• Maintain a clear communication and update by doing regular mail exchange on product development and findings with Product Manager.

Qualifications:

• Bachelor’s Degree in Hospitality, Tourism, Business or other related field
• 2 years’ experience in Tourism product, sales and/or marketing or a similar role.
• Excellent command of both written and spoken English (other foreign language is a plus).
• Team player with a positive and dynamic personality

Skills:

• Good product knowledge of the destinations.
• Comprehensive travel industry knowledge.
• Ability to work under pressure and flexible to work outside of regular office hour.
• Excellent interpersonal, presentation and organization skills.
• Ability to take decisions and solve problems on your own.
• Strong team work & voluntarily help your departmental co-workers.
• Good computer literacy (MS Office, G-Suite, project management tools, design platforms, and CRM).

EXO Travel is an equal opportunity employer. We do not discriminate against candidates or team members based on race, gender, disability, religion, nationality, age, sexual orientation or other personal characteristics. EXO Travel strictly abides by local labor laws and does not employ underage workers where prohibited by law.

As an equal opportunity employer, if you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you.