Process & Experience Delivery Lead - Digital

PT HM Sampoerna Tbk.; Jakarta Pusat; On-site; IDR 450,000,000 - 700,000,000; Full time

Job summary

Philip Morris International is seeking a Manager Process & Experience Delivery Indonesia to drive end-to-end process excellence, lead continuous improvement (CI), and digital transformation across Indonesia. This role blends strategy, analytics, and transformation leadership to create meaningful impact for employees and the business.

You will turn data into insights, connect employee feedback to improvements, and collaborate with stakeholders to enhance the employee experience and business

Qualifications

• University degree or higher in a relevant field.
• Strong understanding of process improvement and digital transformation.
• Experience in HR Operations, Shared Services, or Process Excellence.

Responsibilities

• Drive end-to-end process excellence across Indonesia.
• Lead continuous improvement and digital transformation initiatives.
• Turn data into clear insights and actions.
• Manage employee listening and feedback programs.
• Connect multi-source feedback with operational data for improvements.
• Champion solutions to improve employee experience and business outcomes.

Skills

Process improvement

Automation

Digital transformation

HR Operations

Shared Services

Process Excellence

Employee lifecycle

Analytical skills

English communication

Education

University degree

Job description

Philip Morris International is seeking a Manager Process & Experience Delivery Indonesia to drive end-to-end process excellence, lead continuous improvement (CI), and digital transformation across Indonesia. This role blends strategy, analytics, and transformation leadership to create meaningful impact for employees and the business.

You will turn data into insights, connect employee feedback to improvements, and collaborate with stakeholders to enhance the employee experience and business