Proactive B2B Customer Success Agent (Fleet SaaS)

Cartrack Technologies Indonesia; Jakarta Selatan; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

PT Cartrack South East Asia is hiring a Customer Success Agent (B2B) based in Jakarta to manage corporate client relationships and ensure high satisfaction. You will handle inquiries, provide technical support, and drive retention and upsell opportunities.

The role requires 3–5 years in customer success or related fields, strong Excel skills, and excellent English communication in a fast-paced, multinational environment.

Qualifications

• 3–5 years in Customer Success, Customer Service, or related B2B roles.
• Experience with corporate clients and cross-functional teams is a plus.
• English proficiency, both written and spoken, is mandatory.

Responsibilities

• Be the main contact for assigned B2B clients and handle inquiries via phone and email.
• Provide first-level technical support and follow up on service requests.
• Monitor fleet activities and coordinate vehicle repair appointments.
• Escalate issues internally to ensure timely resolutions within SLAs.
• Build strong client relationships, driving retention and upsell opportunities.

Skills

Customer Success

B2B

Account Management

Communication

Problem Solving

Excel

Tools

Microsoft Excel

Job description

PT Cartrack South East Asia is hiring a Customer Success Agent (B2B) based in Jakarta to manage corporate client relationships and ensure high satisfaction. You will handle inquiries, provide technical support, and drive retention and upsell opportunities.

The role requires 3–5 years in customer success or related fields, strong Excel skills, and excellent English communication in a fast-paced, multinational environment.