B2B Customer Relations Lead – SaaS Mobility Solutions

Cartrack; Setiabudi; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Cartrack, a global smart mobility SaaS company, seeks a proactive Customer Relations professional to manage corporate client relationships and deliver excellent support. You will handle inquiries, coordinate repairs, and drive retention and upsell opportunities across B2B accounts.

The role requires 3–5 years in customer-facing roles, strong Excel skills, and excellent English communication. Join a fast-paced team focused on customer satisfaction and long-term partnerships.

Qualifications

• 3–5 years of relevant experience in Customer Relations or other B2B roles.
• Experience in BPO, automotive, telematics, fleet management, or SaaS is preferred.
• Strong analytical and reporting skills with Excel.

Responsibilities

• Serve as primary contact for assigned B2B clients, handling inquiries and service requests via calls and email.
• Provide first-level technical support and follow up on cases and service requests.
• Monitor fleet repair activities and follow up on non-streaming units.
• Coordinate repairs and troubleshoot issues for vehicles in operation.
• Build and maintain strong relationships with customers and understand their needs.
• Elevate customer issues to internal teams and ensure timely resolution within SLAs.
• Provide end-to-end customer support with opportunities for retention, renewal, upselling and cross-selling.
• Maintain accurate records of interactions and resolutions.

Skills

B2B support

MS Excel

English fluency

Tools

Microsoft Office

Job description

Cartrack, a global smart mobility SaaS company, seeks a proactive Customer Relations professional to manage corporate client relationships and deliver excellent support. You will handle inquiries, coordinate repairs, and drive retention and upsell opportunities across B2B accounts.

The role requires 3–5 years in customer-facing roles, strong Excel skills, and excellent English communication. Join a fast-paced team focused on customer satisfaction and long-term partnerships.