B2B Customer Retention Specialist – Global Mobility SaaS

Cartrack; Jakarta Timur; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Cartrack in Jakarta Timur is looking for a Customer Care Retention (B2B) professional to enhance customer satisfaction for corporate clients. The ideal candidate will have 3–5 years experience in customer service or key account management, particularly within BPO, automotive, or telematics sectors. Responsibilities include acting as a primary contact for clients, providing technical support, and improving retention strategies. Applicants should possess strong analytical skills and communicate effectively in English.

Qualifications

• 3–5 years of experience in customer service, key account management, or retention.
• Experience in BPO, automotive, or telematics preferred.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Act as primary contact for key B2B accounts, handling inquiries.
• Provide technical support and conduct follow-up calls.
• Monitor fleet repair activities and ensure compliance.

Skills

Customer service

Retention strategies

Problem-solving

Microsoft Excel

Communication skills

Job description

Cartrack in Jakarta Timur is looking for a Customer Care Retention (B2B) professional to enhance customer satisfaction for corporate clients. The ideal candidate will have 3–5 years experience in customer service or key account management, particularly within BPO, automotive, or telematics sectors. Responsibilities include acting as a primary contact for clients, providing technical support, and improving retention strategies. Applicants should possess strong analytical skills and communicate effectively in English.