B2B Customer Success Executive: Retention & Growth

Cartrack; Jakarta Pusat; On-site; IDR 111,600,000 - 200,880,000; Full time

Job summary

Cartrack is seeking a proactive Customer Success Executive (B2B) to manage corporate client relationships, deliver exceptional service, and drive customer satisfaction and retention. The role is based in Jakarta, focusing on proactive engagement with clients and ensuring long-term success.

The successful candidate will serve as the primary contact for assigned B2B clients, provide first-level support, coordinate repairs, and collaborate with internal teams to meet service levels while exploring

Qualifications

• 3–5 years of experience in Customer Success or related B2B role.
• Experience in the BPO, automotive, telematics, fleet management, or SaaS industry is an advantage.
• Proficient with Microsoft Excel and has analytical/reporting skills.
• Excellent problem-solving and relationship management abilities.
• Strong written and spoken English communication.
• Able to work in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for assigned B2B clients via phone and email.
• Provide first-level technical support and follow up on customer cases, system-related issues, non-streaming units, and service requests.
• Monitor daily fleet repair activities and ensure follow-up on vehicles listed as non-streaming.
• Coordinate repair appointments for vehicles in operation.
• Collaborate with internal departments to resolve issues within agreed service levels.
• Build strong relationships with existing customers by delivering end-to-end support while driving retention, upsell and cross-sell opportunities.
• Maintain accurate records of customer interactions, follow-ups, and resolutions.

Skills

Customer Success

Account management

Excel

Communication

English fluency

Tools

Microsoft Office

Job description

Cartrack is seeking a proactive Customer Success Executive (B2B) to manage corporate client relationships, deliver exceptional service, and drive customer satisfaction and retention. The role is based in Jakarta, focusing on proactive engagement with clients and ensuring long-term success.

The successful candidate will serve as the primary contact for assigned B2B clients, provide first-level support, coordinate repairs, and collaborate with internal teams to meet service levels while exploring