Private Cloud Ops Engineer – RCA & SLA

Lintasarta

Jakarta Pusat

On-site

IDR 180,000,000 - 300,000,000

Full time

13 days ago

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Job summary

Lintasarta is seeking an IT Infra/Cloud Ops professional to handle escalated incidents for Cloudeka private cloud services. You will investigate cloud components, perform RCA, and coordinate with L1/L3 teams and vendors to restore services and meet SLAs.

The role emphasizes strong troubleshooting, documentation, and proactive improvements. The ideal candidate has 2–3 years in IT infrastructure or cloud operations, with understanding of private cloud concepts and ITIL processes.

Qualifications

Diploma or Bachelor in Informatics/Information Systems/Computer Engineering or related field.
2–3 years in IT Infrastructure, Cloud Operations, System Administration, or IT Service Management.
Understanding of private cloud concepts, virtualization, VMs, networking, storage, Linux/Windows OS.
Familiarity with Incident, Problem, Service Request, and Change Management processes.
Strong troubleshooting and systematic technical analysis skills.
Understanding of SLAs, incident prioritization, escalation procedures, and RCA.
Experience with monitoring, log analysis tools, and ticketing systems.
Good communication, cross-functional coordination, documentation and problem-solving.

Responsibilities

Handle escalated incidents and service requests for Cloudeka private cloud services.
Perform advanced investigation and troubleshooting of cloud infrastructure components (VMs, networks, storage, OS, supporting services).
Conduct RCA and recommend corrective and preventive actions.
Restore services and ensure incidents meet SLAs, priorities and procedures.
Handle service requests and configuration changes per change management.
Collaborate with L1, L3/Engineering, infra teams and vendors to resolve issues.
Monitor performance, analyze logs, and identify issues impacting availability and stability.
Document investigation findings, resolution steps and RCA in ticketing system.
Provide technical guidance and knowledge sharing to EOS L1 team.
Identify recurring issues and suggest improvements for stability and service quality.