L2 Managed Services Engineer

Cloud Kinetics; Jakarta Pusat; On-site; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Competitive salary

Shift allowances

Job summary

Cloud Kinetics is seeking an L2 Cloud Engineer to own escalated incidents and day-to-day engineering across our hybrid cloud landscape (AWS, GCP, Azure, and private VMware/OpenShift). The role requires on-site work in a 24/7 shift rotation and collaboration with multiple teams to resolve P1/P2 incidents, perform RCA, and automate with Terraform, Ansible and CloudFormation.

You will mentor L1 engineers, participate in change management (CAB), and ensure secure, reliable cloud infrastructure.

Qualifications

• Bachelor’s degree in informatics, CS, IS or related field.
• 3–5 years in cloud, infrastructure or data center operations.
• 2+ years hands-on with public cloud (AWS/GCP/Azure) and multi-cloud understanding.
• Hands-on Terraform and Ansible; knowledge of AWS CloudFormation.
• Experience with VMware vSphere/vCenter and OpenShift or Kubernetes.
• Strong networking fundamentals and Linux administration.
• Experience with Git and scripting (Bash, Python, PowerShell).
• Familiar with ITIL incident, problem and change processes.
• Willing to work on-site in rotating shifts; good Indonesian/English communication.

Responsibilities

• Take ownership of escalated incidents and resolve within SLA.
• Lead shift troubleshooting for P1/P2 incidents with cross-team coordination.
• Perform RCA and write post-incident reports with corrective actions.
• Plan and implement changes per CAB with rollback plans.
• Escalate to L3/architects with complete technical evidence.
• Administer AWS/GCP/Azure compute, storage, networking and IAM services.
• Troubleshoot connectivity, backup, DR and high-availability configurations.
• Tune monitoring and logging; reduce alert noise and apply security best practices.
• Build and maintain Terraform modules and CloudFormation templates.
• Write Ansible playbooks; manage IaC in Git and state management.
• Develop CI/CD pipelines and detect configuration drift.
• Operate VMware and Red Hat OpenShift; manage patching and capacity.
• Lead on shift and coach L1 engineers; improve runbooks and SOPs.

Skills

Cloud engineering

Incident management

Shift leadership

Indonesian and English communication

Networking fundamentals

Linux administration

Windows Server knowledge

Git version control

Scripting: Bash/Python/PowerShell

Education

Bachelor's degree in Informatics/CS/IS or related field

Tools

Terraform

Ansible

AWS CloudFormation

VMware vSphere/vCenter

Red Hat OpenShift

Kubernetes

Git

CI/CD tools (GitLab CI/Jenkins/GitHub Actions/Azure DevOps)

Job description

5 - 8 Years

Full-Time

Job Description

Position overview

The L2 Cloud Engineer owns escalated incidents and day-to-day engineering across our hybrid environment: public cloud (AWS, GCP, Azure) and private cloud (Broadcom VMware, Red Hat OpenShift). Working on-site in a 24/7 shift rotation, you resolve issues L1 cannot, perform root cause analysis, implement changes, and automate repetitive work with Terraform, Ansible and CloudFormation. You also guide and mentor L1 engineers on your shift.

Item

Detail

Job title

Department

Cloud Operations / IT Infrastructure

Reports to

Cloud Operations Manager / L3 Cloud Architect

L1 Cloud Engineers on shift (functional guidance)

Employment type

Full-time

Work location

Rotating shifts, 24/7 coverage, plus on-call rotation

Mid level, 3–5 years

Key responsibilities

Incident, problem and change management

• Take ownership of incidents escalated from L1 and resolve them within SLA.
• Lead troubleshooting for P1/P2 incidents during the shift and coordinate with network, security, application and vendor teams.
• Perform root cause analysis (RCA) and write post-incident reports with corrective actions.
• Plan, review and implement changes following the change management process (CAB), including rollback plans.
• Escalate to L3/architects or vendors (AWS, Google, Microsoft, Broadcom, Red Hat) with complete technical evidence.

Public cloud operations (AWS, GCP, Azure)

• Administer compute, storage, networking and identity services: EC2/Compute Engine/Azure VMs, VPC/VNet, load balancers, S3/Cloud Storage/Blob, IAM/Entra ID.
• Troubleshoot connectivity: routing, peering, VPN, Direct Connect / Cloud Interconnect / ExpressRoute, DNS, security groups and NSGs.
• Manage backup, disaster recovery and high-availability configurations.
• Tune monitoring, alerting and logging (CloudWatch, Cloud Monitoring, Azure Monitor) and reduce alert noise.
• Apply security best practices and remediate findings from security and compliance tools.

Automation and Infrastructure as Code

• Build and maintain Terraform modules and AWS CloudFormation templates for repeatable provisioning.
• Write and maintain Ansible playbooks and roles for configuration management, patching and routine operations.
• Manage IaC code in Git with pull requests, code review and state management (remote state, locking).
• Automate recurring L1/L2 tasks and runbooks to reduce manual work and human error.
• Contribute to CI/CD pipelines for infrastructure (e.g. GitLab CI, Jenkins, GitHub Actions, Azure DevOps).
• Detect and correct configuration drift between code and live environments.

Private cloud (Broadcom VMware, Red Hat OpenShift, others)

• Operate VMware vSphere / vCenter / ESXi: VM lifecycle, clusters, HA/DRS, vMotion, templates, resource pools.
• Support VMware Cloud Foundation components where used (vSAN, NSX) at operational level.
• Administer Red Hat OpenShift: cluster health, nodes, projects/namespaces, deployments, routes, storage, RBAC and upgrades with L3.
• Troubleshoot pod, container and persistent volume issues; review logs and events.
• Manage hypervisor and cluster patching, firmware/driver compatibility and capacity planning.
• Support hybrid connectivity and workload migration between private and public cloud.

Team leadership on shift

• Act as technical lead on the shift and the first escalation point for L1.
• Review L1 ticket quality and coach L1 on troubleshooting and SOPs.
• Create and improve runbooks, SOPs and knowledge base articles.
• Run structured shift handover and keep shift logs complete.

Qualifications

Required

• Bachelor's degree in Informatics, Computer Science, Information Systems or a related field (or equivalent experience).
• 3–5 years in cloud, infrastructure or data center operations, with at least 2 years hands‑on in public cloud.
• Working experience with at least two of AWS, GCP and Azure, and solid understanding of the third.
• Hands‑on experience writing Terraform and Ansible; working knowledge of AWS CloudFormation.
• Hands‑on experience with VMware vSphere/vCenter and exposure to Red Hat OpenShift or Kubernetes.
• Strong networking fundamentals: TCP/IP, routing, VLAN, VPN, load balancing, DNS, firewalls.
• Strong Linux administration and good Windows Server knowledge.
• Experience with Git and basic scripting (Bash, Python or PowerShell).
• Experience with ITIL processes: incident, problem and change management.
• Willing to work on-site in rotating shifts and join the on‑call rotation.
• Good communication in Indonesian and English, including writing RCA reports.

Preferred

• Experience with VMware Cloud Foundation, vSAN or NSX.
• Experience with containers (Docker, Podman) and Helm or GitOps tools (Argo CD).
• Experience with CI/CD tools (GitLab CI, Jenkins, GitHub Actions, Azure DevOps).
• Experience with monitoring/observability stacks (Prometheus, Grafana, ELK, Datadog).
• Basic Palo Alto or other next‑generation firewall administration.
• Experience with other private cloud / virtualization platforms (OpenStack, Nutanix, Proxmox).
• AWS Certified SysOps Administrator or Solutions Architect – Associate
• Red Hat Certified System Administrator (RHCSA) / Red Hat Certified Specialist in OpenShift Administration (EX280)
• Red Hat Certified Specialist in Ansible Automation (EX294 / RHCE)
• Leads calmly during major incidents and makes sound decisions under pressure.
• Structured problem‑solver who documents findings clearly.
• Coaches and supports junior engineers.
• Takes ownership and follows issues through to closure.

Working conditions

• 24 x7 on call

Key performance indicators

• Escalated incidents resolved within SLA (MTTR targets per priority).
• RCA reports delivered within the agreed time after P1/P2 incidents.
• Change success rate, with no unplanned outages caused by changes.
• Number of manual tasks automated and hours saved per month.
• Share of infrastructure managed through IaC (Terraform/CloudFormation/Ansible).
• Reduction in repeat incidents and alert noise.
• Quality of L1 escalations and tickets on your shift.

What we offer

• Competitive salary plus shift, on-call and overtime allowances.
• Hands‑on work across public and private cloud in a production environment.

Job Snapshot

Updated Date

Job ID

Job_347

Department

Service Delivery

Location