Cloud Service Delivery Manager | ITIL & SLA Leader

Lintasarta; Jakarta Pusat; On-site; IDR 480,000,000 - 720,000,000; Full time

Job summary

Lintasarta is seeking an experienced IT Service Manager to oversee cloud-based data center services supporting the Map Production Center (MPC). You will ensure SLA/OLA compliance and manage services in line with ITIL practices.

You will coordinate cross-functional teams and stakeholders, drive incident response and continual service improvement, and maintain documentation and governance across the service lifecycle.

Qualifications

• Bachelor’s degree in a relevant engineering or CS field.
• Minimum 5 years as an IT Service Manager or IT Project Manager.
• ItIL Managing Professional certification active.

Responsibilities

• Manage end-to-end service lifecycle from planning to continual improvement.
• Ensure SLA/OLA compliance, monitor performance, and prepare service reports.
• Manage ITSM processes: incident, problem, change, release, and service requests.
• Serve as primary escalation point for major incidents and conduct RCAs.
• Coordinate cloud, security, network, storage, and systems teams for integrated delivery.
• Manage stakeholder relationships and vendor/principal interfaces.
• Oversee service risk and information security policy compliance.
• Prepare and maintain service documentation (catalogs, SOPs, runbooks).

Skills

IT Service Management

ITIL Managing Professional

Incident management

Problem management

Change management

Release management

Service reporting

Stakeholder management

Cloud/data center services

Project management

Education

Bachelor’s Degree in Electrical Engineering

Bachelor’s Degree in Informatics Engineering

Bachelor’s Degree in Computer Engineering

Bachelor’s Degree in Computer Science

Job description

Lintasarta is seeking an experienced IT Service Manager to oversee cloud-based data center services supporting the Map Production Center (MPC). You will ensure SLA/OLA compliance and manage services in line with ITIL practices.

You will coordinate cross-functional teams and stakeholders, drive incident response and continual service improvement, and maintain documentation and governance across the service lifecycle.