Private Banking Client Advisor

DBS Bank; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

DBS Bank in Jakarta is seeking a Customer Service professional to support Treasures clients with personalised financial solutions and seamless service. You will assist with banking transactions, maintain client records, and stay compliant while delivering advice that aligns with clients' goals.

Join a team focused on exceptional service, cross-functional collaboration, and continuous learning to provide the most relevant and valuable information to clients.

Qualifications

• Have experience in a customer-facing role within the banking or financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport and effectively interact with clients from diverse backgrounds.
• Proficient in using various banking systems and digital tools to provide efficient and accurate service.
• Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
• Commitment to providing exceptional customer service and a genuine interest in helping clients achieve their financial goals.
• Ability to work collaboratively with cross-functional teams and contribute to the overall success of the organization.

Responsibilities

• Provide exceptional customer service and support to Treasures clients, ensuring their financial needs are met with the utmost care and attention
• Assist clients with a wide range of banking transactions, including account management, fund transfers, and investment services
• Proactively identify client needs and provide tailored financial solutions to help them achieve their financial goals
• Maintain accurate and up-to-date client records, ensuring compliance with internal policies and regulatory requirements
• Collaborate with cross-functional teams to deliver seamless and integrated services to clients
• Continuously enhance product and service knowledge to provide clients with the most relevant and valuable information

Skills

Customer-facing experience

Communication skills

Interpersonal skills

Digital banking tools proficiency

Team collaboration

Job description

DBS Bank in Jakarta is seeking a Customer Service professional to support Treasures clients with personalised financial solutions and seamless service. You will assist with banking transactions, maintain client records, and stay compliant while delivering advice that aligns with clients' goals.

Join a team focused on exceptional service, cross-functional collaboration, and continuous learning to provide the most relevant and valuable information to clients.