Policy & Claims Operations Specialist

Zurich Insurance; Indonesia; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Zurich Insurance is seeking a dedicated professional in Indonesia to manage insurance-related processes such as policy administration, claims handling, and customer support. You will coordinate with insurance providers and ensure accurate documentation and regulatory compliance for smooth, reliable service delivery to clients.

The role emphasizes clear communication, effective negotiation, and strong interpersonal skills to build trust with clients and partners across the insurance value chain.

Qualifications

• 1–3 years of experience in insurance or related field.
• Strong knowledge of insurance products, policies, and claims processes.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Handle insurance-related processes including policy administration and claims handling.
• Provide customer support and coordinate with insurance providers.
• Ensure accurate documentation and compliance with regulations to deliver efficient service.

Tools

Microsoft Excel

Job description

Zurich Insurance is seeking a dedicated professional in Indonesia to manage insurance-related processes such as policy administration, claims handling, and customer support. You will coordinate with insurance providers and ensure accurate documentation and regulatory compliance for smooth, reliable service delivery to clients.

The role emphasizes clear communication, effective negotiation, and strong interpersonal skills to build trust with clients and partners across the insurance value chain.