Platform Analyst

PT Tekno Gemilang Indonesia (TOG Indonesia); Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Tekno Gemilang Indonesia (TOG Indonesia) is seeking an IT Operations Support Specialist to monitor IT incidents, coordinate escalation, and improve monitoring and dashboards. You will work with cross-functional teams to ensure incidents are resolved quickly and visibility is enhanced.

The ideal candidate has a bachelor’s degree in a related field and 1–2 years of IT experience, with familiarity in Grafana and monitoring tools, basic scripting, and understanding of servers, networking and

Qualifications

• Minimum Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or related field.
• 1–2 years of professional IT experience.
• Basic understanding of IT monitoring, incident management and troubleshooting.
• Familiarity with monitoring and observability tools such as Grafana or similar tools.
• Basic analytical and problem-solving skills.
• Basic knowledge of scripting and/or query languages is a plus.
• Basic understanding of servers, networking, cloud environments and databases is a plus.
• Basic understanding of IT Operations and incident management processes is preferred.

Responsibilities

• Monitor and follow up on IT operational incidents until fully resolved.
• Assist with incident coordination and escalation throughout the process.
• Monitor and optimize monitoring and alerting tools for effective oversight.
• Develop and improve dashboards, monitoring, and alerting systems.
• Perform initial analysis of issues and alerts to identify causes and impacts.
• Assist in identifying improvements to monitoring capabilities and visibility.
• Coordinate cross-functional operational activities as required.
• Create and update operational documentation and incident records.

Skills

IT monitoring

Incident management

Troubleshooting

Analytical thinking

Problem solving

Scripting basics

Networking basics

Cloud environments

Education

Bachelor's degree in Computer Science / IT

Tools

Grafana

Monitoring tools

Job description

• Monitor and follow up on IT operational incidents until they are fully resolved.
• Assist with incident coordination and escalation throughout the incident management process.
• Monitor and optimize existing monitoring and alerting tools to ensure effective operational monitoring.
• Develop and improve dashboards, monitoring, and alerting systems to make them more effective, informative, and actionable.
• Perform initial analysis and assessment of issues and alerts to identify potential causes and impacts.
• Assist in identifying and implementing improvements related to monitoring capabilities and operational visibility.
• Coordinate cross-functional operational activities and tasks according to team requirements.
• Create, maintain, and update operational documentation and incident-related records.

Qualifications :

Education & Experience

• Minimum Bachelor’s Degree (S1) in Computer Science, Information Technology, Information Systems, or a related field.
• 1-2 year of professional experience in IT.

Technical Skills:

• Basic understanding of IT monitoring, incident management, and troubleshooting.
• Familiarity with monitoring and observability tools such as:
• Grafana
• Or other similar monitoring tools.
• Basic analytical and problem-solving skills.
• Basic knowledge of scripting and/or query languages is a plus.
• Basic understanding of servers, networking, cloud environments, and/or databases is a plus.
• Basic understanding of IT Operations and incident management processes is preferred.