People Experience Adviser

Macquarie Group; Indonesia; On-site; IDR 167,400,000 - 334,800,000; Full time

Job summary

Macquarie Group seeks a People Experience Advisor to be a trusted contact for employees and people leaders, delivering an exceptional experience across Slack and by phone. You will apply knowledge of people policies to guide colleagues confidently and know when to bring in specialists.

You will help shape how our people experience key career moments—onboarding, transfers, probation, remuneration, change and performance—ensuring these processes are accurate and well-run for individuals and

Qualifications

• You will be a trusted point of contact for employees and people leaders, providing guidance on people policies and employment practices.
• Apply a curious, improvement-minded approach using AI and data literacy to generate insights for People and Culture Partners.
• Collaborate across People and Culture to spot patterns, solve recurring issues, and influence wider BFS priorities.

Responsibilities

• Serve as a primary contact across Slack and phone, delivering an exceptional customer experience.
• Guide employees and leaders confidently, knowing when to escalate to specialists.
• Shape how our people experience key career moments—onboarding, transfers, probation, remuneration, change and performance—ensuring accurate, well‑run processes for individuals and leaders.

Job description

As a People Experience Advisor, you will be a trusted point of contact for both our employees and people leaders, bringing insight, empathy, and sound judgement to every enquiry you handle across Slack and by phone. You'll draw on your knowledge of people policies and employment practices to guide employees and leaders confidently, know when to bring in specialist support, and consistently deliver an exceptional customer experience.

You'll play a meaningful role in shaping how our people experience key career moments - onboarding, transfers, probation, remuneration, change and performance - ensuring these processes are accurate, and well-run, for both individuals and the leaders supporting them. You'll bring a curious, improvement-minded approach to your work, using AI and data literacy to generate insights that support our People and Culture Partners and influence wider BFS priorities.

Working alongside colleagues across People and Culture, you'll help spot patterns, solve recurring issues, and recommend smarter ways of working that improve the experience for employees and people leaders alike, while reducing risk. You'll contribute to shared knowledge and standard operating procedures, support capability-building across the team, and bring a collaborative, coaching mindset.

As a People Experience Advisor, you will be a trusted point of contact for both our employees and people leaders, bringing insight, empathy, and sound judgement to every enquiry you handle across Slack and by phone. You'll draw on your knowledge of people policies and employment practices to guide employees and leaders confidently, know when to bring in specialist support, and consistently deliver an exceptional customer experience.

You'll play a meaningful role in shaping how our people experience key career moments - onboarding, transfers, probation, remuneration, change and performance - ensuring these processes are accurate, and well-run, for both individuals and the leaders supporting them. You'll bring a curious, improvement-minded approach to your work, using AI and data literacy to generate insights that support our People and Culture Partners and influence wider BFS priorities.

Working alongside colleagues across People and Culture, you'll help spot patterns, solve recurring issues, and recommend smarter ways of working that improve the experience for employees and people leaders alike, while reducing risk. You'll contribute to shared knowledge and standard operating procedures, support capability-building across the team, and bring a collaborative, coaching mindset.