Patient Experience Coordinator – Clinic Front Desk

Heilen Clinic Semarang; Kota Semarang; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

Heilen Clinic Semarang is seeking a Front Office professional who will play an important role in providing professional and high-quality health services and information to our patients.

Key responsibilities include communicating with patients at the clinic, handling patient complaints and medical information, and informing patients about available services. The ideal candidate is a Professional Nurse with STR, may be experienced or a fresh graduate, and is willing to work full-time.

Qualifications

• Certified as a Professional Nurse with STR.
• Work experience or fresh graduate welcome.
• Able to operate MS Word.
• Analytical, critical, and strategic thinking.
• Friendly, serious about work, willing to develop, and responsible.
• Willing to follow full time schedule and working hours.

Responsibilities

• Communicate with patients at the clinic.
• Receive information about patient complaints, patient conditions, and medical conditions.
• Provide information about services available at the clinic.
• Receive and resolve complaints from patients.
• Provide health education to patients.

Skills

Patient communication

Analytical thinking

Education

Professional Nurse with STR

Tools

MS Word

Job description

Heilen Clinic Semarang is seeking a Front Office professional who will play an important role in providing professional and high-quality health services and information to our patients.

Key responsibilities include communicating with patients at the clinic, handling patient complaints and medical information, and informing patients about available services. The ideal candidate is a Professional Nurse with STR, may be experienced or a fresh graduate, and is willing to work full-time.