Partnership Support Officer

Cermati; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Cermati is seeking an administrative professional to handle correspondence, troubleshoot employee loan issues, and support HR partners in data templates and reporting. The role involves cross-functional collaboration with product, engineering, and legal teams, plus maintaining organized data rooms and documents.

Requirements include a Bachelor’s degree, at least 2 years of experience, strong English, and proficiency in MS Office. Attention to detail and reliable teamwork are essential.

Qualifications

• Minimum Bachelor Degree from reputable universities with a minimum GPA of 3.0.
• Minimum of 2 years of work experience
• Proficient in English (written and spoken)
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Strong attention to detail

Responsibilities

• Handle correspondence with employee loan customers
• Troubleshoot employee loan product issues and assist in providing solutions to HR partners/customers
• Collaborate with product, engineering, legal and other divisions to meet HR needs
• Assist in the preparation of reports or office documents
• Guide HR partners in filling out employee loan data templates
• Follow up on documents with HR partners/customers
• Organize the data room containing employee loan documents
• Assist with other administrative tasks as needed by the team or supervisor

Skills

Attention to detail

English proficiency

MS Office

Communication

Education

Bachelor degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Handling correspondence (emails, letters, phone calls) with employee loan customers

Handling Troubleshooting issues related to employee loan products and assisting in providing solutions to HR partners/customers

Collaborating with other internal divisions such as product, engineering, legal, and others to meet the needs of HR partners/customers

Assisting in the preparation of reports or office documents

Guiding HR partners in filling out employee loan data templates

Following up on documents with relevant internal or external parties (HR partners/customers)

Organizing the data room containing employee loan documents

Assisting with other administrative tasks as needed by the team or supervisor

Qualifications

• Minimum Bachelor Degreefrom reputable universities with a minimum GPA of 3.0.

Minimum of 2 years of work experience

Proficient in English (written and spoken)

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Strong attention to detail