Partnership Development and Client Services Executive

Aspire Lifestyles; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Aspire Lifestyles is seeking a Partnership Development professional to drive revenue by building a network of service partners across travel, dining, retail and lifestyle sectors. You will negotiate agreements, manage ongoing partner relationships and optimize benefit delivery for clients and customers.

The role requires 2–4 years in partnership/sales/marketing with strong proposals, market awareness, and competence in digital marketing.

Qualifications

• 2–4 years of partnership, sales and/or marketing experience in relevant sectors.
• Experience with client proposals and presenting value to partners.
• Knowledge of loyalty, travel, dining or lifestyle partnerships is a plus.

Responsibilities

• Develop and manage partner network to meet concierge service needs.
• Sign agreements with partners and manage deliverables, promotions and discounts.
• Evaluate partners, monitor quality, and collect feedback.
• Maintain partner marketing collateral and channel content.

Skills

Partnership building

Sales experience

Marketing experience

Client proposals

Digital marketing

Education

Diploma in Marketing / Business Management / Communication

Tools

Salesforce

Job description

Partnership DevelopmentGenerate revenue by developing offers and partner network that will meet the requirements of our concierge services, clients and customers’ needsSign agreements with the identified partners for benefits, including travel, transport, dining, retail merchants, that will enhance our service offeringsEvaluate partners and offerings, and manage quality control and feedback process for allEstablish where appropriate, specific partner agreed deliverables, promotions, discounts & special offer or preferential treatment.Obtain partner approved marketing collaterals, images and copy for Aspire Lifestyles marketing channels (incl. approved content format to serve digital & social media channels)Manage the on-going relationships with identified service partners. Possess a good understanding of terms and conditions that will go with partners’ benefits. Ensure corrective systems and procedures are established to reinforce utilization and to ensure ongoing quality.Work co-operatively with all Aspire Lifestyles’ markets globally to establish partnership agreements that leverage Aspire Lifestyles and our clients’ global presence.Ensure that identified partners and offers are recorded in a global knowledge database to enable recommendation of offers by concierges, including training concierge on offersWork closely with Service Delivery (Concierge Manager, QA & Trainer) to provide input and assist with the development and delivery of the necessary training to the Concierge Consultants on how best to recommend and fulfill the partners that have been selected.MarketingCreate and develop lifestyle content and guidesDevelop custom benefit, reward and experiential offerings for client programs utilizing relevant and valued partnership assets / offers.Consult with clients to propose marketing campaigns and promotions for clients to promote on channels of digital and offline marketing platformsWork closely with BD, Client Service etc to identify and utilize data and marketing assets to secure best possible benefit/offer set to clients. Manage creation and production of all program-marketing materials, ensuring increased utilization and loyaltyLiaise with travel partners and train internal stakeholders on hotel and travel content/offersUnderstand clients' changing needs and identify client growth opportunities as they relate to loyalty (e.g., rewards, marketing promotions, benefits, experiences and sponsorships).Conceptualize and develop unique, branded or sponsored events that clients can promote to their customers to enhance their brand awareness that drive utilization of their products and services. Ensure that the associated project plan timeline is on track and deadlines are met.Client ServicesContract Fulfilment/InvoicingEnsure for all Aspire clients timely and accurate distribution of all documentation including new/renewed contractsMonitoring of existing contracts so as to ensure timely notification of upcoming renewalsContracts are issued in a timely and efficient manner and ensuring a signed copy is held on file and in Salesforce.comSalesforce - Ensuring integrity of client and contract information on Salesforce.com through the accurate input of client/contract data for billing purposes • Invoicing – working with Finance to ensure invoices are issued correctly and accuratelyActing as first point of contact for invoice dispute managementInterdepartmental communication – Representing Client Services to internal departments (Operations, Finance and Marketing) so as to ensure client needs are satisfiedAccount Management / Client LiaisonProvide client activity and monthly reports as per the agreed client specific service agreements in an accurate and timely mannerRespond to client service requests in an efficient manner and coordinate the involvement and reports of other Aspire departments where appropriatePreparation and communication of activity reports to clients via telephone and face-to-faceRequired Work ExperienceMin. 2-4 years of relevant partnership, sales &/or marketing experience in Banking, Loyalty & Rewards, Ad Agency, Travel, Tourism, Hospitality, Concierge (including digital e-commerce partners)Merchant acquisition, partnership experience and good network of partner relationships across dining, retail, travel and other affluent lifestyle categories (incl. digital dining or travel)Experiential and event management experience serving the affluent segmentRequired CompetenciesStrong partner acquisition and relationship building skills, able to build rapport with partnersAbility to understand the client’s marketing objectives and match benefits appropriately.Ability to create compelling client proposals and present to ideas to clients.Understands commercials of partners and clients and is able to translate this understanding into creating compelling value proposition for partners and clientsStrong industry knowledge and trends of affluent lifestyle segment, in travel, dining, shopping, sports, culture, events and experiences.Good understanding of local trends, benefits & loyalty programs in the cards/luxury sectorGood knowledge of digital marketing and social media, copywriting skills are a bonus.Be able to work independently and perform well with little supervision.Detailed oriented and works in a calm, logical and professional manner at all times.Proven ability to execute well and deliver results.Required QualificationsDiploma in Marketing / Business Management / Communication (or equivalent)Required LanguagesEnglish (high proficiency in spoken & written)Essential Job Duties and Responsibilities:Description:Footer