Lifestyle Concierge

SOS International; Daerah Khusus Ibukota Jakarta; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

A premier service provider in Jakarta is seeking a Lifestyle Concierge. The successful candidate will engage with diverse clients to ensure exceptional service experiences, managing customer requests through various channels. This role demands strong attention to detail and excellent customer service skills. Applicants should possess a degree in a related field and have at least 2 years of experience in customer service. Fluency in English is essential, and proficiency in additional languages is advantageous.

Qualifications

• Minimum 2 years of experience in customer service.
• Fluent in English; other languages are an asset.

Responsibilities

• Independently fulfill high-profile client requests through various communication mediums.
• Handle escalated customer service issues with discretion.
• Ensure positive customer experiences and provide accurate information.
• Utilize enterprise solutions to assist customers and manage data.

Skills

Customer service skills

Attention to detail

Influencing skills

Communication skills

Education

University degree in Business Administration, Hospitality & Tourism, Marketing, Communication or a related field

Job description

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

As a Lifestyle Concierge at Aspire Lifestyles, you will engage with diverse clients to deliver exceptional service experiences. This role allows you to showcase your customer service skills, attention to detail, and ability to thrive in a dynamic environment. You will manage and fulfill customer requests for both standard and high‑profile clients via phone, email, and chat, utilizing various resources to provide prompt, professional, and concise responses. Upholding the highest levels of customer service and quality, you will contribute to our mission of delivering superb service, information, and communication in every interaction. Join our team and be part of a company that values excellence and customer satisfaction.

Key Responsibilities

• Independently fulfill high‑profile client requests and demo tasks through various communication mediums.
• Handle escalated customer service issues and vendor communication with discretion.
• Ensure positive customer experiences and provide accurate, timely information.
• Deliver services per contractual agreements and handle requests tactfully.
• Build rapport with customers to understand their preferences and make outbound calls as needed.
• Adhere to high‑quality customer service standards and utilize resources effectively.
• Communicate responses clearly, professionally, and concisely, representing clients' brands courteously.
• Participate in meetings and training sessions to enhance customer assistance skills.
• Use enterprise solutions to assist customers and manage customer data.
• Follow client and company policies when interacting with customers.
• Manage multiple tasks and prioritize effectively in a fast‑paced environment.

Job Requirements

• Education: University degree in Business Administration, Hospitality & Tourism, Marketing, Communication or a related field.
• Working experiences: 2+ years of experience in customer service.
• Competency: Influencing and communication skills.
• Language requirement: Fluency in English. Other languages is an asset.