Partner Engagement Admin

StickEarn; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Private insurance

Training budget & laptop ownership

Annual bonus

Flexible & anniversary leaves

Job summary

StickEarn is seeking a Partner Engagement Admin to support the PE team by managing community data, daily operations, and coordinating between internal teams and drivers. You will handle referral data, address driver and community complaints, maintain dashboards, assist events, and help acquire new communities while keeping data accurate.

This role offers a hybrid work arrangement, private insurance, a training budget and laptop ownership program, plus an annual bonus and flexible leaves to

Qualifications

• Bachelor’s degree in any major.
• Prior experience in administrative support or community management is a plus.
• Strong attention to detail and a high level of accuracy in handling data.
• Effective communication skills across teams and with community needs.
• Proficient in Microsoft Excel or Google Sheets.
• Basic design skills (e.g. Canva) are a plus.
• Willing to work on-site and support field activities or events when needed.

Responsibilities

• Process and update referral data accurately and in a timely manner.
• Handle driver complaints related to payment processes and coordinate resolutions with internal teams.
• Manage community-related complaints, ensuring timely follow-up and escalation when needed.
• Maintain and monitor community performance data to support internal reporting.
• Support the execution of community events, including logistics, communication, and on-site support.
• Assist in the exploration of new community leads and opportunities to expand engagement.
• Support the acquisition of new communities and onboarding activities.
• Create and maintain dashboards to track key metrics and ensure data accuracy across systems.
• Assist in team coordination, including scheduling and taking Minutes of Meeting.

Skills

Attention to detail

Effective communication

Data handling

Excel/Sheets proficiency

Canva basic design

Education

Bachelor’s degree (any major)

Tools

Microsoft Excel

Google Sheets

Canva

Job description

Job Opportunity: Partner Engagement Admin at StickEarn

StickEarn is an advertising technology company on a mission to transform Out-of-Home (OOH) advertising through technology, data, and creativity. We empower brands, agencies, and media owners to create impactful advertising experiences across Indonesia.

About StickEarn

As a Partner Engagement Admin, you’ll support the PE team by managing community data, handling daily operations, and coordinating between internal teams and our driver community — combining data, coordination, reporting, and creative tasks.

What You’ll Do

• Process and update referral data accurately and in a timely manner.
• Handle driver complaints related to payment processes and coordinate resolutions with the appropriate internal teams.
• Manage and track community-related complaints, ensuring timely follow-up and escalation when needed.
• Maintain and monitor community performance data to support internal reporting.
• Support the execution of community events, including logistics, communication, and on-site support.
• Assist in the exploration of new community leads and opportunities to expand driver engagement.
• Support the acquisition of new communities and onboarding activities.
• Create and maintain dashboards to track key metrics related to community performance and engagement, while performing regular data entry and data cleaning to ensure data accuracy and consistency across systems.
• Support key visual creation for events or initiatives, when needed.
• Assist in team coordination, including scheduling and internal alignment, as well as taking Minutes of Meeting (MoM) during discussions and ensuring follow-up actions are tracked.

What We’re Looking For

• Bachelor’s degree in any major.
• Prior experience in administrative support or community management is a plus.
• Strong attention to detail and a high level of accuracy in handling data.
• Effective communication skills, with the ability to coordinate across different teams and respond to community needs.
• Proficient in Microsoft Excel or Google Sheets.
• Basic design skills (e.g. Canva) are a plus for assisting with visual materials.
• Willing to work on-site and support field activities or events when needed.

What We Offer

• Flexibility with our hybrid working setup
• Private insurance to keep you covered
• Training budget & laptop ownership program to boost your productivity & growth
• Competitive compensation package with annual bonus.
• Flexible & anniversary leaves to support work-life balance and celebrate milestones

*Only shortlisted candidates will be contacted.