Partner Engagement Admin

StickEarn; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Private insurance

Training budget

Laptop ownership program

Annual bonus

Flexible leaves

Job summary

StickEarn in Jakarta is seeking a Partner Engagement Admin to support the PE team with data management, daily operations, and coordination with driver communities.

You’ll create dashboards, handle referrals and complaints, assist events, onboarding, and cross-team reporting to drive engagement and growth.

Qualifications

• Bachelor’s degree in any major.
• Prior admin support or community management experience is a plus.
• High accuracy in handling data and attention to detail.
• Effective cross-team communication and coordination.
• Proficient in Microsoft Excel or Google Sheets.
• Basic design skills (e.g. Canva) are a plus.
• Willingness to work on-site and support field activities.

Responsibilities

• Process and update referral data accurately and timely.
• Handle driver payment-related complaints and coordinate resolutions.
• Monitor and track community-related complaints with timely follow-up.
• Maintain community performance data for internal reporting.
• Support logistics and on-site execution of community events.
• Assist in exploring new community leads and engagement opportunities.
• Support onboarding of new communities and activities.
• Create and maintain dashboards tracking key metrics and ensure data accuracy.
• Assist in creating visuals for events or initiatives.
• Take MoM notes and help with scheduling and internal follow-ups.

Skills

Detail-oriented

Communication

Excel/Sheets

Canva basics

Education

Bachelor’s degree

Job description

Job Opportunity: Partner Engagement Admin at StickEarn

About StickEarn

StickEarn is an advertising technology company on a mission to transform Out-of-Home (OOH) advertising through technology, data, and creativity. We empower brands, agencies, and media owners to create impactful advertising experiences across Indonesia.

As a Partner Engagement Admin, you’ll support the PE team by managing community data, handling daily operations, and coordinating between internal teams and our driver community — combining data, coordination, reporting, and creative tasks.

What You’ll Do

• Process and update referral data accurately and in a timely manner.
• Handle driver complaints related to payment processes and coordinate resolutions with the appropriate internal teams.
• Manage and track community-related complaints, ensuring timely follow-up and escalation when needed.
• Maintain and monitor community performance data to support internal reporting.
• Support the execution of community events, including logistics, communication, and on-site support.
• Assist in the exploration of new community leads and opportunities to expand driver engagement.
• Support the acquisition of new communities and onboarding activities.
• Create and maintain dashboards to track key metrics related to community performance and engagement, while performing regular data entry and data cleaning to ensure data accuracy and consistency across systems.
• Support key visual creation for events or initiatives, when needed.
• Assist in team coordination, including scheduling and internal alignment, as well as taking Minutes of Meeting (MoM) during discussions and ensuring follow-up actions are tracked.

What We’re Looking For

• Bachelor’s degree in any major.
• Prior experience in administrative support or community management is a plus.
• Strong attention to detail and a high level of accuracy in handling data.
• Effective communication skills, with the ability to coordinate across different teams and respond to community needs.
• Proficient in Microsoft Excel or Google Sheets.
• Basic design skills (e.g. Canva) are a plus for assisting with visual materials.
• Willing to work on-site and support field activities or events when needed.

What We Offer

• Flexibility with our hybrid working setup
• Private insurance to keep you covered
• Training budget & laptop ownership program to boost your productivity & growth
• Competitive compensation package with annual bonus.
• Flexible & anniversary leaves to support work-life balance and celebrate milestones

If you’re passionate about community engagement, data, and teamwork in a dynamic AdTech environment, this role is your chance to grow and make an impact.