Part-Time Server: Friendly Service & Upsell Expert

PT Kaluna Indonesia Group (Luna's Doughnuts); Kota Bandung; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT Kaluna Indonesia Group (Luna's Doughnuts) is seeking team members who excel in customer service and product knowledge. You will welcome customers, explain donut varieties and beverages, upsell effectively, and maintain clean, attractive displays.

The role involves assisting with daily operations, handling questions and feedback, and working in a fast-paced retail environment to meet company standards.

Qualifications

• Minimum SMA/SMK or equivalent.
• Good communication skills and enjoy interacting with customers.
• Neat appearance and positive work attitude.
• Willing to work with shift system including weekends and holidays.
• Ability to offer and recommend products to customers.

Responsibilities

• Welcome and serve customers with friendliness, courtesy, and professionalism.
• Provide information about products, donut varieties, beverages, and promotions.
• Help customers choose products according to their needs and preferences.
• Prepare, package, and present orders according to standards.
• Maintain neat displays and ensure cleanliness of service areas.
• Perform upselling to support outlet sales targets.
• Assist with daily operations, including opening and closing processes.
• Coordinate with outlet team to meet company standards.

Skills

Customer service

Communication

Teamwork

Sales/Upselling

Education

SMA/SMK

Job description

PT Kaluna Indonesia Group (Luna's Doughnuts) is seeking team members who excel in customer service and product knowledge. You will welcome customers, explain donut varieties and beverages, upsell effectively, and maintain clean, attractive displays.

The role involves assisting with daily operations, handling questions and feedback, and working in a fast-paced retail environment to meet company standards.