Park Operations Manager: Guest Experience & Safety

PT GCM Hero Indonesia; Tangerang; On-site; IDR 216,000,000 - 432,000,000; Full time

Job summary

PT GCM Hero Indonesia seeks an Operational Manager to supervise daily park activities, including play areas, ticketing, cash handling, cleanliness, safety and guest services. You will set standards and drive continuous improvement across all operations.

You will develop and implement SOPs to maintain safety, service, and operational excellence, coordinate with vendors and internal teams, and lead staff through coaching, performance reviews, and scheduling.

Qualifications

• Bachelor’s degree in Management, Hospitality, Tourism, or a related field.
• 3–5 years in operations management, preferably in theme parks, family entertainment centers, mall recreation areas, or hospitality industries.
• Strong leadership, communication, and organizational skills.
• Ability to work in shifts, handle multiple priorities, and achieve performance targets.
• Proficient in staff management, guest service, and operational reporting.
• Familiar with safety standards and emergency procedures in public spaces.

Responsibilities

• Supervise all daily park activities including play areas, ticketing, cashier operations, cleanliness, safety, and guest services.
• Develop and implement Standard Operating Procedures (SOPs) to maintain safety, service, and operational excellence.
• Monitor the condition and functionality of all play equipment and attractions to ensure proper operation and safety compliance.
• Coordinate maintenance schedules and technical support with in-house or external vendors.
• Lead, train, and motivate operational teams (floor staff, cashiers, technicians, cleaners, and security personnel).
• Create staff schedules, ensure adherence to company policies, and maintain operational discipline.
• Conduct performance evaluations, coaching sessions, and implement corrective actions when necessary.
• Maintain high service standards to enhance guest satisfaction and repeat visits.
• Handle customer feedback and complaints professionally and promptly.
• Manage daily cash flow, ticket sales, and other revenue streams.

Skills

Leadership

Communication

Organizational skills

Staff management

Guest service

Operational reporting

Safety procedures

Education

Bachelor's degree in Management, Hospitality, Tourism, or related field

Job description

PT GCM Hero Indonesia seeks an Operational Manager to supervise daily park activities, including play areas, ticketing, cash handling, cleanliness, safety and guest services. You will set standards and drive continuous improvement across all operations.

You will develop and implement SOPs to maintain safety, service, and operational excellence, coordinate with vendors and internal teams, and lead staff through coaching, performance reviews, and scheduling.