Outlet Operations Leader: Elevate Service & Revenue

Ayana Hospitality; Indonesia; On-site; IDR 210,000,000 - 360,000,000; Full time

Job summary

AYANA Hospitality is seeking an experienced Outlet Manager for AYANA Midplaza, Jakarta. You will oversee the outlets, lead a team, and ensure outstanding guest experiences while achieving revenue targets.

The role requires 3+ years in hospitality, a hospitality degree, strong leadership, and fluency in English and Indonesian. You will manage staffing, inventory, and marketing initiatives to attract customers and maintain high standards.

Qualifications

• Minimum 3 years in a similar hospitality role.
• Degree in Hospitality Management or related field.
• Strong leadership and management capabilities.
• Excellent communication and interpersonal skills.
• Proficiency in English and Indonesian preferred.

Responsibilities

• Oversee day-to-day operation of outlets and staff scheduling.
• Ensure exceptional guest service and resolve issues promptly.
• Monitor inventory, ordering, and cost control.
• Track sales, expenses, and profitability of outlets.
• Develop and implement marketing strategies to drive revenue.
• Hire, train, and mentor team members, ensuring service standards.

Skills

Leadership

Communication

Guest service

Problem solving

Sales awareness

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Restaurant management software

Job description

AYANA Hospitality is seeking an experienced Outlet Manager for AYANA Midplaza, Jakarta. You will oversee the outlets, lead a team, and ensure outstanding guest experiences while achieving revenue targets.

The role requires 3+ years in hospitality, a hospitality degree, strong leadership, and fluency in English and Indonesian. You will manage staffing, inventory, and marketing initiatives to attract customers and maintain high standards.