Outlet Manager: Lead Operations & Guest Experience

Panna Hospitality Group; Jakarta Utara; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Competitive salary

Career development

Employee discount on food & beverages

Team-driven workplace

Job summary

Panna Hospitality Group is seeking an Outlet Manager to lead daily restaurant operations in Jakarta, overseeing opening/closing, scheduling, and inventory control while ensuring top service standards and guest satisfaction.

The role requires proven restaurant management experience, strong leadership, and the ability to balance service and kitchen workflows in a fast-paced environment. Competitive salary and career progression await.

Qualifications

• Proven experience as a Restaurant/Outlet Manager or similar role in F&B.
• 3–5 years as a Restaurant Manager (preferred).
• Strong leadership, communication, and people management skills.
• Ability to manage both service and kitchen operational flows.

Responsibilities

• Lead daily restaurant operations end-to-end — opening & closing, staff scheduling, and inventory control.
• Recruit, train, and develop a team that consistently delivers high service standards.
• Safeguard food & beverage quality and consistency to keep guests coming back.
• Own outlet performance — track sales, manage costs, and hit operational targets.
• Handle guest inquiries and feedback professionally, turning complaints into loyalty.
• Keep the workspace clean, safe, and fully compliant with health & sanitation standards.

Skills

Restaurant management

Team leadership

Communication

Job description

Panna Hospitality Group is seeking an Outlet Manager to lead daily restaurant operations in Jakarta, overseeing opening/closing, scheduling, and inventory control while ensuring top service standards and guest satisfaction.

The role requires proven restaurant management experience, strong leadership, and the ability to balance service and kitchen workflows in a fast-paced environment. Competitive salary and career progression await.