order management sales executive (Mandarin speaker)

PT Triplus Hitech; Batam; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT. Triplus Hitech in Batam, Kepulauan Riau, Indonesia is seeking an Order Management Sales Executive (Mandarin speaker) to oversee the end-to-end order processing cycle, ensure accuracy, and coordinate with clients on delivery schedules.

You will serve as the primary contact for customer inquiries, generate sales reports, monitor inventory with the supply chain team, and collaborate with Planning, Production, QC, Warehouse, Purchasing and Engineering to meet customer requirements.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience as a Sales Coordinator or similar role in a manufacturing environment, preferably in plastic injection molding.
• Fluency in Mandarin is preferred for this role.

Responsibilities

• Oversee the order processing cycle from entry to fulfillment, ensuring accuracy in order details and timely communication of delivery schedules.
• Serve as the primary point of contact for customer inquiries, providing prompt, professional responses and resolving issues to maintain strong client relationships.
• Generate and maintain sales reports, track KPIs, and analyze sales data to identify trends and areas for improvement.
• Monitor inventory levels and coordinate with the supply chain team to ensure adequate stock and resources for sales demand.
• Collaborate with Planning, Production, QC, Warehouse, Purchasing and Engineering to meet customer requirements and improve sales processes.
• Prepare and discuss with customers new RFQ, costing and quotation, and process new project inquiries.
• Manage customer POs and arrange delivery schedules, ensuring alignment with production timelines and logistics.

Skills

Attention to detail

Analytical thinking

Communication

Team player

Mandarin fluency

Education

Bachelor’s in Business/Marketing

Job description

order management sales executive (Mandarin speaker)

PT. Triplus Hitech, a foreign Injection Molding Manufacturer in Batam, Kepulauan Riau Indonesia is hiring a Sales Executive!

The job description of a sales executive is as follows:

Oversee the order processing cycle, from order entry to fulfillment. Ensure accuracy in order details, follow up on order status, and communicate with clients regarding delivery schedules.

Serve as the primary point of contact for customer inquiries, ensuring prompt and professional responses. Assist in resolving customer issues and managing relationships to ensure client satisfaction

Generate and maintain sales reports, track key performance metrics, and assist in analyzing sales data to identify trends and areas for improvement

Monitor inventory levels, coordinate with the supply chain team to manage stock, and ensure that sales representatives have the necessary resources to meet customer demands.

Identify and recommend improvements to sales processes and procedures to enhance efficiency and effectiveness within the department.

Provide administrative support to the sales team by managing schedules, coordinating meetings, and preparing annual customer satisfactory surveys

Prepare and discuss with customer regarding new RFQ, costing and quotation

Processing new project inquiry

Manage customer PO and arranging delivery schedule

Work closely with various departments including Planning, Production, QC, Warehouse, Purchasing and Engineering to meet customer requirement

Provide professional customer service and communication to customers

An ideal candidate for the job would be someone who:

Bachelors Degree from any major (Bachelor’s degree in Business Administration, Marketing, or a related field preferred)

Proven experience as a Sales Coordinator or similar role in a manufacturing environment, preferably in plastic injection molding company

Posses attention to detail and accuracy.

Excellent analytical and problem-solving skills.

Strong organizational and communication skills with the ability to work collaboratively in a team environment.

Detail-oriented with a focus on accuracy and quality.

Fluency in Mandarin is preferred for this role

PT. Triplus Hitech is a manufacturing company specializing in plastic injection molding and assembly. With expertise in precision mold making, innovative product development, and advanced technology, Triplus serves diverse industries, including automotive, electronics, and consumer goods. The company emphasizes high-quality standards, sustainability, and customer-centric solutions, delivering products that meet international benchmarks. Committed to innovation and excellence, Triplus continuously enhances its capabilities to adapt to evolving market demands, making it a trusted partner for global manufacturing needs.

PT. Triplus Hitech is a manufacturing company specializing in plastic injection molding and assembly. With expertise in precision mold making, innovative product development, and advanced technology, Triplus serves diverse industries, including automotive, electronics, and consumer goods. The company emphasizes high-quality standards, sustainability, and customer-centric solutions, delivering products that meet international benchmarks. Committed to innovation and excellence, Triplus continuously enhances its capabilities to adapt to evolving market demands, making it a trusted partner for global manufacturing needs.