Order Delivery Care Specialist

PT Esensi Solusi Buana (ESB); Tangerang; On-site; IDR 44,640,000 - 66,960,000; Part time

Job summary

PT Esensi Solusi Buana (ESB) seeks a Freelance Customer Care agent to monitor the ESB Order Delivery journey end to end, from placement to customer receipt. You will watch order and courier status against time thresholds and intervene when an order stalls.

The role requires urgency, sharp attention to detail, and calm handling of time-sensitive situations. Based in Tangerang, you’ll work shifts, including weekends and public holidays, to keep merchants, couriers, and customers in sync.

Qualifications

• Minimum SMA/SMK graduate; a Diploma in any major is an advantage.
• Strong written communication for Live Chat and Email.
• High attention to detail and a strong sense of urgency.
• Able to monitor multiple orders simultaneously.
• Willing to work on a shift basis, including weekends and public holidays.
• Able to work in Tangerang.

Responsibilities

• Monitor and respond to customer inquiries via Live Chat and Email within SLA.
• Track ESB Order Delivery and ESB Order Delivery Later orders throughout the day.
• Remind merchants of unprocessed orders after 10 minutes.
• Monitor courier status after 15 minutes and place bookings if needed.
• Ensure orders reach customers by monitoring delivery status to completion.
• Verify customer data for refunds when issues occur.

Skills

Written comms

Attention to detail

Multitasking

Teamwork

Shift work

Education

Diploma in any major

Tools

Live Chat software

Ticketing system

Monitoring dashboards

Job description

PT Esensi Solusi Buana (ESB) seeks a Freelance Customer Care agent to monitor the ESB Order Delivery journey end to end, from placement to customer receipt. You will watch order and courier status against time thresholds and intervene when an order stalls.

The role requires urgency, sharp attention to detail, and calm handling of time-sensitive situations. Based in Tangerang, you’ll work shifts, including weekends and public holidays, to keep merchants, couriers, and customers in sync.