Global Customer Care Supervisor

American President Lines; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

CEVA Logistics, located in Jakarta, is seeking a Customer Care professional on a permanent contract to handle order processing, shipment coordination and responsive client support.

The role involves reviewing documents, assisting with policies and procedures, and escalating issues to ensure timely fulfillment and high customer satisfaction. Join a global team dedicated to compliant operations and continuous improvement.

Qualifications

• Experience with PO management, shipment arrangement and tracking.
• Ability to process and review documents and databases related to orders and shipments.
• Provide basic to advanced customer support and interpretation of policies and programs.

Responsibilities

• Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
• Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation

Job description

CEVA Logistics, located in Jakarta, is seeking a Customer Care professional on a permanent contract to handle order processing, shipment coordination and responsive client support.

The role involves reviewing documents, assisting with policies and procedures, and escalating issues to ensure timely fulfillment and high customer satisfaction. Join a global team dedicated to compliant operations and continuous improvement.